1 /5 Ryan Troglia: I brought a very nice Citizen watch in to have it sent somewhere (supposed to be the factory) for a new eco drive battery (watch was dead and would not turn on). The lady at the counter thought shed take a try at turning it on by pulling on the side set pin as hard as she could. I told her "thats not going to turn it on" but she continued to abuse my watch. She then agreed she would "send it in" after fifteen minutes of mishandling. The estimate was $50-$100. I also left my Seiko watch to have its battery replaced while I went shopping, as it was dead as well. When I came to pick up my Seiko, I immediately noticed the back plate was not in the original orientation. I paid for the battery replacement and left. Over a month had gone by and no call with update, so I called them. They said the new estimate was $480...and that it came to them with a broken set pin and damaged time set (the entire insides). There is absolutely no way with its mild usage, the TIME SET needed to be replaced. And I know for a fact the set pin worked when I left it with them, and Im inclined to believe that lady broke it at the store before even sending it. Two days later my Seiko watch went dead from a probably used battery they sold me. When I went in to pick up my watch after the repair, they replaced the dead battery in the Seiko once again. This time the guy there struggled for at least 15 minutes doing god knows what with his back turned to us trying to replace the battery. I feel like he may have secretly broke that watch too and tried to fix it quickly so we wouldnt notice. Battery replacements in these takes very little time. All in all I feel scammed for $400+ and will never go back, and will never suggest.