Kendra Scott - Laredo (TX)

J H We had a unique and stressful situation when my wife’s wedding ring was mishandled by the jeweler. What could have been a nightmare was completely turned around thanks to Monica G.(store manager). She went above and beyond personally advocating for us, keeping us informed when customer service fell short, and ensuring everything was resolved in the best way possible. Monica’s professionalism, diligence, and genuine care not only fixed the situation but created lifelong loyalty from us as customers. She is the reason we will continue to trust Kay Jewelers. If every representative operated the way Monica does, there would never be a doubt about customer satisfaction. Truly outstanding service! If anyone has had a problem with Kays stores before I would recommend changing that opinion by going here and talking with Monica or her staff. Theyll do whats right. Thats for sure!

Jennifer Adams Absolutely Wonderful Experience at Graham Brothers Jewelers! From the moment we walked in, we were impressed by the beautiful and inviting atmosphere. What truly stood out was the incredible service I received. Joey was attentive, knowledgeable, and genuinely interested in helping me find the my perfect wedding band. Joey listened carefully to what I was looking for and presented me with options that were exactly what I wanted, all while staying within my price range.The customer service was truly great, it was clear that their priority was ensuring I found a ring I would love. It was a truly special place to make such an important purchase, I cannot wait to pick up my ring next week! Beyond helping me find the right ring, I also got the experience of getting to play around and try on gorgeous jewelry. I highly recommend Graham Brothers to anyone looking for a fine jewelry experience with outstanding service, a commitment to their customers needs, and a genuinely enjoyable experience.

Gayathri Iyer If you are looking for a local bead store in Rockport area then this is it. They have quite the collection of beads, a lot of classes and also other fun stuff. I loved the collection of fresh water pearls they had and I got myself some. They have really cool findings too. The girl was so helpful and answered all the questions I had. It’s been a while since I have stepped into a bead store and I am so happy to have found this place. Will come here whenever I am in the area. They also have some jewelry collection if you are looking for a gift. Overall a really great store with lot of beads .

Jasmin Martinez VERY GOOD SERVICE!!

Norwex Independent Consultant Kiwe McGuire, “Clean with Kiwe” We couldn’t be happier with our experience working with Chelsea. When a side diamond came loose from our engagement ring, she went above and beyond to help us find the perfect replacement. Since the original two side stones matched so perfectly, finding an identical match felt like searching for a needle in a haystack. Chelsea never gave up. She was patient, determined, and kept bringing in options until she found the exact twin. Our ring now looks brand new and absolutely stunning. We are thrilled with the result, thank you, Chelsea!

Nylah Barratt Brenda was amazing! She took great newborn pictures of my son and even recreated a specific picture I requested beautifully. She was gentle and very sweet! We will definitely be coming back to her for more pictures in the future.

Marjorie S Shout out to Denise & Katie at the Tanger location for embodying exceptional customer service! We purchased a Neil Lane ring online, but upon closer inspection, we noticed a hairline crack or imperfection on the diamond. Today, we visited the store seeking guidance, and Denise promptly offered assistance, revealing that they had the same ring in stock in a much superior condition. Katie meticulously cleaned and polished the ring, restoring its sparkle. Super grateful for their friendliness and seamless transaction. Although buying online was convenient, this experience reminds us of the value of in-store shopping for personalized service!

Valentina Saenz Today was Seven & Co.’s as today was their 1st soft opening and had an amazing experience from start to finish. The store has a beautiful selection of high-quality pieces, from classic designs to more modern and unique styles. I was looking for a special gift and the staff was incredibly helpful, knowledgeable, and patient throughout the entire process. They took the time to understand what I was looking for and even offered suggestions that I hadn’t considered. I ended up choosing a gorgeous necklace that was beautifully packaged and made the perfect gift. The craftsmanship is top-notch and you can tell that great care goes into each piece. What stood out the most was the customer service – warm, genuine, and professional. I never felt pressured and left the store feeling confident and happy with my purchase. I’ll definitely be returning for future gifts (and maybe something for myself!). Highly recommended if you’re looking for quality jewelry and a great shopping experience.

Paul Lanzillotti I almost never leave public reviews, but in this case its warranted. M&R had a highly sought after wristwatch in stock that I could not find anywhere for months. I ordered it online from their website, they sent it out the very next day (Im halfway across the country) with a tracking number. It just arrived and the watch is exactly as described. It came with all the trimmings as well - even a nice velvet gift bag. On that note, this is really going to make a great gift that didnt break the bank. In fact, I cant believe the deal I got. Paid retail price when everywhere else is selling it for more. Im definitely going to buy again at some point. If Im ever in the great state of Texas, Ill try and stop on by to say thanks in person.