francescas - San Marcos (TX)

1 /5 kassy leija: Workers were straight up rude. One of them was angrily fixing the hangers and even when myself or a customer would look she would sigh and fix the hangers again. They were huddled gossiping the entire time making the whole experience so uncomfortable. Even asked her for help and she straight up ignored me.

1 /5 Toni Gutierrez: I placed my order on 7-7-24. This was my first time ever shopping at this place. The order was placed for delivery to my home. Yet its now been 17 days and i still have not recieved the order. I finally called the store expecting I would be given some assistance INSTEAD Lyndsay who answered the phone could only tell me she understood my frustration and that I should call corporate bc she couldnt help me. She NEVER offered to take my number and look into it and call me back OR have a manager (Gabby) call me back. NOTHING other than "call corporate" and "I understand your frustration". I even told her, this was my first time ever shopping at this store and yet she did not give two Fs or any care in the world. I even asked her if she would be able to check for me or do anything for me and she quickly said no! I even had to say well you havent even given me the corporate # i should call and only then did she "look" for the number so she could give it to me. As of I was asking for too much!!!! I am beyond disgusted by the treatment. I paid for an item PLUS SHIPPING only for said item to obviously never be shipped. I would hope someone would call me back but considering what I just experiencedI doubt that will happen. THIS IS OUTRAGEOUS the treatment of your customers is HORRIFIC.

1 /5 Naveen Burra: Worst Customer Service. Girl at the counter on 11/29/24, 8:45-9:00PM was rude and not worth at store impacting the brand at San Marco outlets, Texas. I don’t want to take the name of the girl but the store owners can help train employees some ethics towards customers, manners and patience.

2 /5 John Dearing: My wife ordered a dress to be shipped to the store closest to us when the dress arrived at the store it was damaged so we requested a replacement due to manufacturing error and was told it would cost us an additional $21 dollars, my wife paid it, when she told me I went back in to get her a refund because it makes no sense to charge more for a dress we already paid for, due to us needing a new one due to manufacturing errors when I asked the store clerk why it would cost more she explained that the system would not alow her to reduce the price to what we originally paid, thankfully she was still able to give us our $21 dollars back and we just took the damaged dress. Im very disappointed in the companys system not allowing a replacement to be sent at the same price we paid when the damaged was on the company.

1 /5 Lisbeth De la Rosa: Rude and unprofessional. Felt rushed and pretty much had the door closed on me as I walked out. She locked it and gave ugly looks, never said hello or goodbye. I loved this store and was browsing right before closing but Ive never felt less welcomed than today.