Claires - Pasadena (TX)

1 /5 Angel Alvarado: My husband and daughter went to Claires in Pasadena, TX, to use her birthday gift cards—two gift cards of $25 each for a total of $50. My daughter, who just turned 7, was thrilled to spend her own money at a store she recently discovered and adores. She picked out $91 worth of items. Knowing she would exceed her gift card balance, her father planned to cover the difference. However, when they reached the register, they encountered a problem with the gift cards due to a sign indicating the internet was down. Understanding the situation, her dad decided to pay the entire $91 with his debit card. To his dismay, the transaction was declined, and the cashier had the audacity to ask if he even had $91 in his account. Frustrated by the comment, he left the store and took her to another location. I later called the store to speak with the manager about the cashiers inappropriate remark. I explained that Claire’s is not a necessity store; its a place for children to indulge and enjoy, so its reasonable for him to have the means to spend on his daughter’s birthday celebration. When I asked the manager if she thought the cashiers question was appropriate in front of a child, she showed little concern and remarkably dismissed my concerns. I pressed her by asking whether she would find it acceptable if, in a similar situation, a cashier questioned her ability to pay after a declined transaction. The manager rudely insisted that she wouldn’t take offense, claiming she understood the circumstances. However, I pointed out that the internet issue should have led to a more compassionate response rather than a judgment about his account balance. Then, the manager falsely claimed they had a line of customers waiting, but my husband confirmed there was no one behind them at all. Its disheartening that a manager would respond so dismissively and unprofessionally to a customers valid concern. Claires is a place where young children shop, and it’s concerning to have someone with such poor customer service skills in charge. This situation could have been easily de-escalated with a simple acknowledgment of the cashiers mistake, along with an apology and assurance that they would address it moving forward. Instead, the manager opted to be rude and dismissive of my concerns. Ive already reported this situation to 1-800-Claire’s, but I would greatly appreciate the opportunity to speak with her direct supervisor.

1 /5 Alondra Rangel: Me and my friend came here to get our ears pierced and the lady at the register, older black hair and glasses, was just rude and unwelcoming. I’m not sure what her issue was and I don’t usually drop a review but based on the other ones I read I don’t think this was just a bad day for her. Im not sure if it was the way we appeared to her or the fact that we’re around 20 but she did not treat us as customers. I don’t recommend for parents taking their child to get their ears pierced. She’ll ruin your experience.

5 /5 Julyssa Vasquez: The sales associate was the SWEETEST human ever. They gave my niece the cutest little hello kitty pin from their own personal lanyard to match her new mermaid fairy outfit!!! Give this lovely human a raise OMG!!!! Wish we got a name. Beautiful human being! My sister’s piercing came out cute too

1 /5 Tiffany Frazier: I was at the store at 5584 fairmont parkway. I was there to shop with my grand daughter. The employee working is the rudest person I have come in contact with in a long time. We walked through the door and said oh! Look a lady is getting her ears pierced. We got no greeting, just a blunt you need to get away. Literally the ear piercing spot is one foot from the front door. Next when she was doing the piercing as we shopped, we told my grand daughter, are you sure you want to do this, see she did the baby. As a baby was crying. Loudly the employee said you need to be honest with her and tell her it hurts. She was rude and condescending. She assumes we have not had long talks about ear piercing but we have. We have said it will hurt like shots. We have said her ears will be sore. What an awful human to have working at a store designed for younger females. I would never ever walk through the door of this store again and returned what we had selected for purchases to the counter. I’m sure we can find another store who appreciates our business and treats us with kindness, dignity and respect

1 /5 Verdict Voyager: Disheartening Experience at Claire’s in Fairmont Plaza I am writing this review to share my unfortunate experience at **Claire’s** in Fairmont Plaza, which left me and my daughter utterly disappointed. Today was meant to be a special day; my 7-year-old daughter had earned a “favorite store day” reward, and Claire’s has always been her beloved destination. Unfortunately, our visit took a very distressing turn. The Atmosphere Turned Sour Knowing that the weather forecast warned of impending snow in Pasadena, I understood that the store might close early. We entered with high hopes, ready to make some exciting purchases. However, rather than being welcomed into a joyous shopping environment, we encountered a clerk who was not only dismissive but remarkably rude. From the moment we stepped inside, her verbal aggression overshadowed my daughters delight as she explored the store. A Moment of Happiness Cut Short As my daughter happily browsed, we were abruptly informed that the store would be closing shortly. I quickly gauged our time and reassured my daughter that we could make our selections and purchase what we wanted. Regrettably, instead of receiving any encouragement, the clerks attitude became increasingly hostile. When I attempted to express my concern about her behavior, hoping to smooth over the situation, she simply dismissed my feelings with indifference, stating that we needed to leave if we weren’t going to buy anything immediately. Request for Support Ignored I asked for her name and was met with hostility; she flat-out refused to provide it. When I requested to speak with her manager, she brazenly directed me to call customer service instead. This response felt like a complete disregard for our experience and an absolute lack of accountability. Heartbroken Conclusion Heartbreakingly, my daughter didn’t deserve to witness such disrespect on what should have been a joyful occasion. I later searched for reviews online only to find disturbing patterns of similar negative experiences with this same clerk, whom I suspect might be named Olga. It is shocking and disheartening to realize that Claire’s at Fairmont Plaza seems to tolerate such unacceptable behavior from its employees. When I contacted **1800claires**, all I received was an insincere apology and a promise that my complaint would be forwarded to the store—no steps taken to address the issue, nor was any personal information collected. It was an empty gesture that left me feeling disregarded and frustrated. A Lesson Learned Ultimately, what pains me most is the loss of joy this had for my daughter. Her expression turned from excitement to disappointment as she processed the rude treatment we received, transforming what should have been a treasured memory into a harsh lesson about unkindness. To anyone who may encounter this clerk, I urge you to report such behavior—no one deserves to be treated so poorly, especially children. **Going forward, I can say for certain that I will not return to this location, and I sincerely hope they evaluate how to improve their customer service standards.