PANDORA Jewelry - San Marcos (TX)

1 /5 Lily Avila: I live in Pearland and I called (5 times before someone picked up the phone) to ask them for a receipt from a purchase I made back in May because I needed to exchange a ring. As someone who worked in customer service, I know how searching for previous transactions work. I called them to look for my transaction (because they didn’t even ask me for my email or number the day of my purchase) and the manager said that that wasn’t possible at all. Ma’am, yes it is. I was on the phone and politely asked the manager her to wait because the manager at my Pearland location wanted to speak to her to GUIDE her on how to find my transaction. Well, she hung up on me. And guess what? My Pearland location digged (called the regional manager) to find my transaction and they did. This is sad. Not picking up the phone? Not asking for email or phone number the day of purchase? THE MANAGER not being able to find a previous transaction? THE MANAGER hanging up on someone who is asking you to wait politely? If you didn’t want to do it, just say so.

1 /5 Alexis E.: We spent almost 2 hours waiting for the engraving and at the end it wasn’t even possible. We paid 20 dollars and they were trying to refund us 8 dllrs. They don’t even know how to work their own apps

1 /5 Kym V: RIDICULOUS! I got to the store at 8:48 and the store doesn’t close until 9pm. I needed to get a quick sizing and was going to purchase one item that would’ve taken 5 minutes!! Then doors were locked and the 3 workers were inside just wiping the counters doing nothing but still couldn’t let me in?? Go work at a dollar tree if you don’t want to work, not a high end store like Pandora. I technically had 12 minutes left, that’s so disappointing.

4 /5 Latonya Mclaughlin: I love Pandora! Its my guilty pleasure. I love this outlet. We drove 5+ hours from Ft. Sill, OK to come because its one of the few places you can still find pieces from the Essence collection! The first lady that helped us was amazing and super helpful, the second, not so much. When I go, I expect to be taken care of by one person and I expect their undivided attention. Because Ive spent thousands of dollars on my collection and this is a love I share with my daughter and my sister and now my mother as well. I never go in to browse, I always shop till I spend every dime of what Ive saved for the experience. This store is always clean, the lighting is perfect and when you can get the right customer service person that person is always very patient and helpful.

1 /5 Lorena Campista: I went in to exchange my free bracelet from the promotion for a different size. The manager gave me the ugliest attitude when she explained that they weren’t allowed to return the free bracelet but she would make an exception because the sales associate had already told me that I could. I went in a couple of days later to look at specific item from the new collection (I checked online for in store availability) and the manager was reluctant to tell the sales associate that was helping me where the item was. The associate ended up finding it herself while the manager wasn’t doing anything. I went in a couple of days later to purchase the item and was not greeted. They were taking down names for the waitlist to be helped and I wasn’t acknowledged until 15 minutes later of walking around the store. I finally got a sales associate to help me only for her to tell me that the item I wanted wasn’t in stock (I checked online for in store availability) and of course the manager was not helpful and no one seemed to know where the item was. I ended up ordering my item for in store pick up at Barton Creek and the customer service was NIGHT AND DAY. Barton creek was 100x better. San Marcos Pandora, do better.