Susan Robinson Jewelry - Tyler (TX)

Danny Yu Today, I finally picked up the Rolex I’ve been dreaming of. After months of waiting elsewhere with no updates, I came to Eiseman a month ago — and now I have my first Rolex. Huge thanks to Dean and the Eiseman team. Dean, you’ve been amazing throughout. You made my year. This is a special gift to myself before turning 30. I truly appreciate the opportunity — I’ll be back for the next one!

Elizabeth Ashley Buck MJ was so caring and sweet to me today. I have never had anyone care for my jewelry as much as I do. She inspected my bracelet for the charms to make sure they were placed properly on my bracelet correctly, and found that my clasp was wrong and ordered it to be corrected when my new charm was placed. I have never had this done to my bracelet before. MJ then helped me with an exchange of my anklet, and painstakingly counted each little heart to ensure my charms were replaced perfectly spaced, and perfectly positioned; counting 20 of them between each charm. Then ordered each of them to be placed on my anklet with the correct silver smaller pieces so they look and feel better. The original silver connectors were the large ones intended for the bracelets. In all my years of purchasing jewelry from James Avery, I have NEVER encountered this level of customer service. Correction, never in my life, have I been treated so nice. Turned my day around in an instant. This will be my store now and forever.

Angela Torres What an amazing experience I had with getting my wedding set fixed. I had a small diamond fallout due to a broken prong, and Sam did everything to restore my ring and it looks like new. !! It literally took my breath away. I highly recommend this jewelry store for purchase, cleaning, and restoring. I’m new to the area and this was store was close to my home. I decided to try it out based on reviews and I was not disappointed. They are thorough, efficient, and have great communication. I will be taking my ring in every six months for cleaning. Don’t hesitate to-use this store for your Jewelry needs! You will not be disappointed.

Christopher White Went here to get the engagement ring and Russell helped me pick out the perfect match in very little time. I got the lifetime warranty included and they have always honored its terms. Went today to get the wedding band and another enjoyable interaction. Super helpful, got the perfect ring, and it had a discount on it too. Fiance is super excited about. Thank you Russell and Zales staff for your help in making my reality so fantastic.

Ashton Reynolds The woman at the front counter was extremely kind and very, very helpful. She let me try on as many rings as I wanted and gave me honest and helpful feedback. I ended up purchasing a handmade sterling silver ring with inlaid onyx. She said it was made by one of the elders and I’m obsessed with it!!

Lucy C I got 3 pieces from this store. I love them if just we as consumers need to take care of the jewelry because is very delicate. The employees took care of me replacing with a new piece. Blessings

jose gremlin Highly recommend coming here for the best real n affordable jewelry, got my silver link chain almost 2 years ago n haven’t had any problems.

Erika Stumbled upon this store a couple months ago while killing time before my dinner reservation next door, and I ended up buying a beautiful gold/diamond necklace for my mom and gold hoop earrings for myself. I was really impressed with the selection available and the quality as well. The owner was a really nice Korean American man who was super knowledgable and helpful when I had questions about the differences in materials/diamonds/etc. I wear my hoop earrings literally every day, and they still look as good as new. Ive actually told several family members about this place now and theyve also bought a few items from here and have all had good experiences too!

Cami Staker Absolutely amazing service! We needed a resizing of my engagement ring. Stopped by one day after they were closed accidentally and they opened the door anyway! Helped us figure out how much to go down in size. Had it done within a week. Looks beautiful and fits perfect! Cannot recommend this place enough.