Comal Pawn - New Braunfels (TX)

Andrew Danna I had a very disappointing experience with customer service. I originally purchased a bracelet as a gift from another location, but unfortunately, it was the wrong size. After contacting customer service, I was advised to order the correct size and then exchange the original at this location. However, when I arrived, I was informed that the exchange could not be processed there, despite the prior instructions. This left me in a difficult position, as I now had two bracelets and no clear solution. I became visibly upset and, in my frustration, used inappropriate language while explaining my situation. Rather than attempting to help resolve the issue, the store’s Director chose to have me escorted out by security. While I understand and take responsibility for my tone, I believe the situation could have been handled more professionally and with greater empathy.

Talia Galaviz We had a wonderful experience today. My daughter got her ears pierced and the experience was amazing. The lady who helped was so nice and explained everything perfectly. Clean, well kept store. Will be back!

Stephanie Maldonado When I lived in Texas, Gold Works came to be my only jeweler. Jesse was amazing. Not only for repairs, not only for great prices, not only for a great selection, but great ideas and customer service. Jesse helped me customize gifts for my husband, my father and my sons. My husband bought me gifts from Jesse as well. Even when my sons came of age, they bought from him as well. I wish we lived close enough, weve yet to find anyone as good or fair as Jesse in Gold Works. Highly recommend.

Max Gough Fantastic service! Justine took the time to explain my grandmother’s jewelry even though I wasn’t there to buy. Truly appreciated her kindness and expertise. Friendly, professional, and so helpful!

Rosely Martinez Wonderful customer service, very helpful and kind people. They really know what they are doing, highly recommend!

Liv Landers Best selection of luxury watches anywhere around!

walter kelley Before I went to order my son’s class ring I decided to check the reviews for the Balfour store in Longview Tex that is the closest to me and I went down the line of reviews for that store and I must say I was a little worried about it because some reviews were ruff around the edges however I made the trip anyway hoping for the best.turns out don’t always believe what you hear.maybe those people who had given bad reviews really felt the need to complain about there bad experience they might of had however I must say my experience there was great. The staff could not have been better on my visit they took the time to go over everything we us and I must say they were very polite and helpful in making a choice for a nice ring for my son.thanks so much for being great

Hermy Gutierrez Trustworthy repair shop. Mr. Grimaldi, is very professional and dedicated to his skill. I’ve taken 5 watches and a Hermes bracelet for services with rapid service. Very reasonable fees. Highly, recommend for all your watch/jewelry battery/repairs.