Eves Custom Jewelry & Repair - Houston (TX)

5 /5 Sylvia Jaramillo: We have been customers of Eve’s Custom Jewelry for some years now, mostly obtaining services for minor jewelry repairs, cleaning, etc. In June 2024, I damaged my anniversary ring which included losing one of the small diamonds. Eve’s replaced the missing diamond and now my anniversary ring shines brilliantly and looks better than new! I also inquired about how best to keep my wedding rings from turning sideways and upside down on my finger. After speaking with Nancy, she recommended fusing the two rings together, widening the band and squaring out the bottom to balance the weight. Nancy very meticulously explained the process and provided a sketch of the finished product. I picked my wedding ring up this past weekend and I am ecstatic!!! For the first time in 35 years, I can actually see the diamonds on the top of the ring. No more slipping sideways and upside down. I can’t stop looking at it. From the top, it still looks like two separate rings in the set. I love, love, love, the squared bottom. This is it exactly what was needed. No other jeweler had ever recommended this so I had resorted to just “living with it”. Not anymore! Thank you Nancy for giving me the perfect, original wedding ring! I can’t wait to work with you on the additional custom pieces using my parents’ wedding bands! I highly recommend Nancy and team at Eves’s Custom Jewelry. They are best in class jewelry professionals who are attentive to their customers needs. Eve’s produces exceptional pieces and provides high quality work at reasonable prices.

1 /5 Jim B.: Brought in a nice silver chain that has a lot of sentimental value to be repaired, they used some cheap solder in a glob to repair it and if that wasnt bad enough the repair started turning black. Overcharged and poor repair, I wont ever go back.

5 /5 Meglyn Masters: Nancy is a creative jewelry designer mastermind. She and all her staff are always welcoming and greet me by name. Ive had several pieces designed and created by her and they are some of my most cherished jewelry. She also makes sure to fix issues whenever they arise; I lost a stone from a piece that was what I thought to be a unique and perhaps difficult to find stone, and she managed to replace it with no issues. Sometimes custom pieces can be a lengthy process but they are always worth the wait, especially to have something that is one of a kind and bespoke.

1 /5 Kim Harrel: So. Very. Disappointed. My husband contacted Eve in early July to create a custom wedding set for me using the diamonds from my late grandmothers wedding set. He wanted at least the engagement ring ready for our surprise September 4th ceremony with family and friends. We hadnt heard anything from them so we called on August 20th to check on the progress of the piece. We were told at that time "Oh, let me see if I can find your order". We were assured that the piece would be ready in time. We were called on August 30th and advised that the ring was ready and they wanted to do the final fitting. We went in and were shocked at the piece that was designed for us. It wasnt AT ALL similar to what was discussed, or the reference pictures. When Nancy was questioned about the work she gave several excuses of Hurricane Beryl, a new software update that they had yet to figure out, the diamonds being a different size than they anticipated, and being generally busy. I asked if anything could be done to redesign the piece so it was more in line with what we wanted and the response was "Not in 2 days" (Which would have been the original deadline that we were given). Sadly, we chose to have her return the raw materials to us so we could find a jeweler that would be able to work with our vision. Which meant that I had no ring for our wedding ceremony on September 4. Thankfully, although she never admitted to the workmanship not being up to par, she did offer a full refund of the deposit amount. However that refund did not come without a guilt trip about all the time and resources that they were "out". I genuinely think that they forgot about our order and tried to throw something together at the last minute and pass it off as work they were proud of. However, you can be the judge...pictures below of the inspiration photo, the sketch that she drew, and the final product.

5 /5 Matthew Magee: I took a gold Figaro chain to be repaired there. Ive also taken a ring to be resized. Each time they were professional and didnt over charge. Staff were nice and professional! I highly recommend using them for any jewelery repair.