Jostens - Texas Grad Shop, Inc - Allen (TX)

1 /5 Twana Miller: Where do I begin with this post: Very unprofessional, continuously receive the run around regarding my order. I paid for invitations and cap and gown package ONLY received the invitations. Left several voicemails regarding the issue and just continue to get the run around. There was NO issue with taking my money out my account the first day I ordered. I do not and will not ever recommend this company to my worst enemy.

1 /5 Ebonee Mayweather: Ordered two rings for my twin niece and nephew on February 13th. Called to check on both rings to ensure they’d be here in time for the ring ceremony (April 10th). Was told they’d both been shipped and would make it in time. Well only one did and I’m still waiting on the other one. No one can tell me anything. For the amount of money you spend here you would thing there would be better communication. In the future I will not make purchases from this company. Jostens?? Do better.

5 /5 DJ Grimes: Wow! I received exceptional customer service from Jostens Texas Grad Shop. I had difficulty entering my son’s class ring payment on the Jostens’ website. I called the Texas Grad Shop and spoke with Ms. Nixon who went out of her way to keep the shop open a bit past closing to help me with the order as I was coming from a medical appointment in Dallas with my son. When she couldn’t answer a question, she made arrangements for us to meet with a representative on a different day. They were both able to help and ensure delivery of my son’s ring in time for his ceremony. On top of their having the ring that evening at the school. Representatives were there to assist with ring adjustments, which we didn’t need. I really was hesitant given the negative reviews here, but I have to chalk those up to unreasonable expectations or customer behavior. Given the order deadline in October for a December class ring ceremony, I was nervous about delivery. I needed help setting up a deposit so that I could then pay the balance in the required time period for delivery. The Texas Grad Shop went above and beyond my expectations. After the ring ceremony I had an opportunity to meet the owner and found out the location here is third generation family owned. I found them to be kind and responsive to phone calls and emails. They provide the rare positive customer service that is sorely lacking these days.

1 /5 Angela F de Rodriguez: My son will graduate this May 22, 2022. I paid over $270 for the cap, gown, stole, tassel and a T-Shirt - as a single parent, this was not in my budget. I have had the gown and stole hanging up for over 4 weeks. I purchased an $80 steamer, since the steam function on my iron did not remove the wrinkles. The steamer did not either. I call Jostens and was told I could drive to Allen, TX from Frisco to return the gown and stole for another. With the current price of gas, that was not a logical option. I have called and left 4 messages for someone to call me back with the Jostens - Allen, TX location so that I could mail the gown and stole back and have Jostens send me another - as that is what they wanted me to drive there to pick up new and drop off wrinkled. After 4 left messages, NO ONE has returned my call. The gown and stole look like I purchased at the Dollar Tree. It is made of cheap fabric and it both pieces look incredibly CHEAP. I want my son to look nice for this milestone day in his life, however JOSTENS does not care about that. They have their money but do not have the best interest of the student at heart. I thought that Jostens was a long-standing, reputable, honest company but they ARE FAR FROM IT!!!!! BE CAUTIOUS WHEN ORDERING AND RECIEVING THE GOWN AND STOLE YOU ORDER. YOU WILL NOT BE ABLE TO REMOVE THE WRINKLES AND IT IS SO CHEAP LOOKING - ABSOLUTELY HORRIBLE HORRIBLE HORRIBLE. HIGHLY LIVID AND DISAPPOINTED.

5 /5 Ebby Martin: Larry & Team @ Jostens-Allen, TX are amazing!! I placed an order on the corporate site and after payment, my receipt indicated I was scheduled to receive package WELL after graduation. Not being able to speak directly with anyone at Jostens corporate, I took a chance and called Jostens-Allen directly. First ring, Larry answered and so graciously fulfilled my order, complimentary. Larry said Ill still receive my original order, as I have already paid, but he just wanted to make sure I had what I needed and so that I could make my Senior 2020 experience memorable without any delay. Try your local Jostens representatives directly, if you cant get through to corporate. They are working tirelessly to really take care of everyone. THANK YOU Larry & Team @ Jostens-Allen, TX!!! All the BEST!!