James Avery Artisan Jewelry - Harker Heights (TX)

5 /5 Dawn Ayers: I had such a wonderful experience at James Avery, all thanks to Sandra! From the moment I walked in, she greeted me with warmth and made me feel truly valued. Sandra was not only knowledgeable about the pieces, but also incredibly personable, patient, and thoughtful with her suggestions. She took the time to understand what I was looking for and made the entire experience feel special. It’s rare to meet someone who brings that much heart to their job. Thank you, Sandra, for making my visit so positive and memorable!

1 /5 Rhonda: Myself and my teen daughter are JA lovers the Harker Heights location I will no longer be going to. On 3 different occasions I had to deal with Jennifer and she is point blank RUDE! To include over the phone! I spent $400+ recently picking out my charms on the paper and was followed the entire time she hovered over my every step! Totally made me feel uncomfortable! I will NEVER shop there again! I will go on Fort Cavazos or just go to Dillards

1 /5 Michelle Barnes: My review seems to have been deleted, so I am reposting it.: It is such a shame that such great quality jewelry is ruined because of such terrible customer service. I am a black woman and do not like assuming that poor service is due to profiling or racism, however this establishment is undeniably displaying this. I have entered this store many times with my friends, of whom are white, and they have received excellent and engaging customer service. But when I shop in the store alone, I am treated poorly and often ignored. This occurs with every employee I have interacted with. I have encountered some unfavorable customer service experiences in my lifetime, but this establishment truly surpasses those. Todays instance is what pushed me to write this review. I came in to receive my free jewelry cleaning for two James Avery rings. I spoke to a woman who replied, in a very harsh and offensive tone, that she "couldnt clean them" and that I "had to wait." I ended up just buying the cleaning kit to further avoid such a saddening experience. As an isolated incident, I would not be bothered. However, the fact that every time I interact with an employee here, I receive such a pessimistic attitude makes it hard for me to believe that biases do not reside in them. If not for the fact that my peers, who also shop here, receive much kinder service, I wouldnt feel so inclined to write a review discussing racial profiling. I think the employees at this establishment could benefit from training that includes reduction of unconscious bias towards customers. It is a common teaching included in new hire training procedures for many companies. I would appreciate the same regard for James Avery as well. Thank you.

4 /5 Bonnie: Very first time at James Avery. Nice store. Waited a LONG time & was almost looked over as being next to be served, had we not said anything. There was only three associates, and there is a sale taking place, so I figured it would take a while. After spending over $200, I came home and created an account, online. With the information taken at the store, I thought it would have linked/located my purchase with my email/phone number. Nothing displayed. I Googled if it could be manually added to my online account. The AI response came back that it could. I would have to contact customer service via phone/online an provide transaction information. The response I received was that it could not be added. Also, I later learned they offer a military/first responder discount. I was not asked at the time of purchase. (Not all places offer discounts) Could have saved a little bit.

5 /5 Elsa McBride: While son ran in Barnes & Noble, I spotted this store, and having not been in one in decades since we’re not from Texas, was so excited to go in. Despite the foul smell outside, the store was clean and amazing inside with very sweet staff. Such a great assortment to choose from. Love it!