Zales - Kennewick (WA)

Tonia Jackson Kim was always a pleasure to work with. We have bought multiple rings, necklaces ect from here. Unfortunately Kim retired and the new manager is not so good. She made my husband feel like he was being profiled. acted like he shouldnt be there and was wasting her time. He took my engagement ring to get it cleaned and purchase a new band for me. Not only did he take my ring but the ring size is in their computer, when he got the new ring its was way too small and my engagement ring wasnt clean. The new manager clearly doesnt care about customer service and now that Kim is gone, so are we. We will not be returning to be treated like crap. We will stick to Tiffany and Co.....

MJ I had a few stones that Garlands assessed and held onto until I figured out what exactly I wanted to do with them. Once I figured it out, I was able to coordinate with Kris from across the state on the design. With this, Garlands custom made a flawless, beautiful, one of a kind piece. I cannot express how seamless it was to work with Kris and James from out of town— I couldn’t have had a better experience and the ring turned out more beautiful than I could have ever imagined!

Kent Wannamaker I just stopped in because the pin on my watch band broke at the airport as I was getting ready to come to Washington State. They were very friendly fixed it for me and sent me on my way happy.

Becky McGrath This jeweler, Vinh Lee is so amazing! Vinh meticulously works for a perfect end result and exquisite finished product! I have turned my ring in several times for various things: resizing, rhodium etc and each time I get my ring back it looks better than new- I hope he is the main jeweler here forever so I can continue getting the most beautiful ring back each time!

Dale Garvey After 60 years of marriage, my wife took her ring to Duvall Goldsmiths for inspection. The staff were friendly, coffee was available, and customers could watch their jewelry being checked. We were delighted with their service and recommend this shop for your jewelry needs.

Logan Silverberg First off: special shout out to Sam Altman of the University Village location in Seattle, WA. He took the time to educate me on what to look for in diamonds and settings, explained all the options, and even helped me pick a few different combinations of stone and settings. I loved the fact that I could see each individual diamond online at high magnification and 360 degree view. It really helped me pick the perfect stone. I also loved that I could see how various shapes would look on every single setting available. My only qualm is that FedEx is a terrible courier and delivered my package a week later than scheduled on 2nd Day shipping due to a myriad of problems. I wish Brilliant Earth would use a different courier.

Justin Yang I had a great experience here with D’Ondre getting my rose gold Madison bracelet. He’s not only friendly but also very professional and knowledgeable and can tell every bit differences between a subtle change on similar models(I was comparing 3mm and 4mm). He also knows a lot about the brand and is passionate in the industry. Great shopping experience overall.

eazytrgt Recently went to get an engagement for my now fiancé. Staff was extremely helpful in meeting my needs. I had a quick turn around for getting an engagement ring that require shipping and assembly of the ring. The staff (particularly the manager) was extremely helpful in helping me get the ring in time and ensuring I stayed within my budget. Very thankful for the staff here!

Divya Sharma Marci Jewelry was the very first store I visited while casually browsing for engagement rings—and little did I know it would also be the last stop in my ring journey! From the moment I walked in with my friend, Jonathan made us feel completely welcome. He patiently walked us through different shapes and styles, and even showed us a few unique pieces. One particular ring completely stole my heart—but since I wasn’t the one buying, I left with just a few hopeful ideas in mind. What I didn’t know was that my friend and Jonathan teamed up with my (now) fiancé behind the scenes. Together, they coordinated the surprise of a lifetime. Thanks to Marci Jewelry, my dream ring—a stunning band with blue sapphires and a diamond pavé—was ready in my size, in time for a magical proposal I’ll never forget. We were so happy with the experience that we came back to Marci for my wedding ring. Jonathan once again went above and beyond, helping us personalize my band to match perfectly with the engagement ring. His kindness, attention to detail, and genuine care made the entire process so special. The moment where he used a sharpie pen to color the stone to show me how it would actually look had my heart. Marci Jewelry truly offers not only beautiful pieces but also exceptional service. I highly recommend them—and especially Jonathan!