RS Jewellers - Odessa (TX)

J H We had a unique and stressful situation when my wife’s wedding ring was mishandled by the jeweler. What could have been a nightmare was completely turned around thanks to Monica G.(store manager). She went above and beyond personally advocating for us, keeping us informed when customer service fell short, and ensuring everything was resolved in the best way possible. Monica’s professionalism, diligence, and genuine care not only fixed the situation but created lifelong loyalty from us as customers. She is the reason we will continue to trust Kay Jewelers. If every representative operated the way Monica does, there would never be a doubt about customer satisfaction. Truly outstanding service! If anyone has had a problem with Kays stores before I would recommend changing that opinion by going here and talking with Monica or her staff. Theyll do whats right. Thats for sure!

Darlene Cole What an amazing and blessed experience at Texas Jewelry. Our son in his 50’s has Alzheimer’s and wanted a watch fitted to his wrist. Rarely does he ask for anything but as a once brilliant man who collected watches, he has a love for watches. Kirk, Mary, Michelle gave him such a perfect experience. As we left, though he rarely speaks, he said, “That was so much fun” ! Made my heart happy and brought tears to my eyes. What an incredible team that went overboard to show integrity, respect and care! Thank you!!!!

George Torres I went on January 14 2024 to repair a chain that kept unhinging on and off. Nervous I would eventually lose it I decided to stop by and repair it. Trisha advised it was a hinge and took it to the back to repair it. She brought it back nice and cleaned and advised there was no charge! I offered to pay but she would not accept anything! I will definitely be back because of their excellent customers service!!! Strongly recommend them!!

Reece Capshaw I placed an order over the phone at the San Marcos location for a bracelet that was sold out in my area and the customer service was incredible. Olga was very kind, helpful, and timely. Order was placed on a Wednesday and it was delivered to my house Friday with a hand written Thank You letter! Very impressed! I highly highly recommend this location.

David Taylor Friendly folks was not able to make deal on my silver flatware but appreciate their time.

Tessa Williams Hany did an amazing job helping me and my Fiance pick out our wedding bands. He understood our tastes and showed us the perfect selection of rings. He was very welcoming and made the process simple and fun! I would absolutely recommend his services, as well as the other Kay employees at this location.

Nancy F-Corvil I had such a wonderful experience shopping at Sree Jewelry Store! From the moment I walked in, I was greeted with warm hospitality and attentive service. The staff was patient, knowledgeable, and took the time to explain the details of different pieces without making me feel rushed. The jewelry itself is absolutely stunning — elegant, high-quality, and beautifully crafted. I especially loved how they had a wide range of designs, from traditional styles to more modern pieces, making it easy to find something for any occasion. What stood out the most was the honesty and care in their customer service. They made sure I was comfortable with my choices, offered fair pricing, and even gave tips on jewelry care. It truly felt like they value long-term relationships with their customers, not just quick sales.

Emily Ferris Long overdue in writing this…but I am absolutely obsessed with Amanda Deers pieces. I have been shopping here since high school, and am now pushing 30 and still finding all of my staple pieces for work, vacations, and nights out here. If you haven’t been yet, don’t wait any longer! 10/10 recommendation. Amanda and her team are incredibly talented and kind, so say hi if you get the chance!!

Drew Pedersen I had a great experience selling some inherited jewelry to Pearland Gold and Diamond Exchange. Jake was absolutely amazing to work with! He was very transparent and informative as he walked me through the process of evaluating my items. His offer was fair, and honestly more than I expected. I highly recommend them, you will not be disappointed.