Lovisa - Tyler (TX)

Christine Avary After a few consultations with other jewelers, a friend recommended that we go to Kent because shed had great experiences with him. We were not disappointed. My husbands grandmother had recently passed away and prior to her passing, she had given him her wedding ring and band. My husband wanted to have part of her ring in his wedding band as well as having a ring made for me as well. Additionally, we didnt want my original engagement ring to go unused, so we wanted to use the gold from that band as well. Kent was able to do all of this and more. He let us show him inspiration pictures, and he created EXACTLY what we wanted. He was able to use all the gold, all the stones we wanted, make any and all changes we wanted, and did this all for an incredibly reasonable price. He understood the emotional attachment and sentiment behind this process which made us feel very comfortable. The other jewelers put pressure on us to pay a minimum of $2000, they would not use our gold, nor did it feel they would make this a personable experience. I would 100% recommend Kent to anyone and everyone. Hes insanely talented, easy to work with, and does a great job keeping in consistent communication with his clients.

Earlene Tyson Each employee I dealt with was very knowledgeable and helpful. There was no pressure exerted, only a desire to help. Upon leaving the store, I felt as though I had made new friends! The work I had done was exceptional and I will continue to do business with them.

N : Naty was my cashier and she was so great! She was efficient and knowledgable. Her professionalism, combined with her kindness, made my visit truly enjoyable. I left feeling appreciated as a customer and confident in my purchase. Highly recommend!

Jinoo Wang I just purchased most beautiful diamond ring for my wife. The customer service was unbelievable. It was five star service. John, Jessica, and James thank you for making our shopping experience unforgettable. All three of you deserve a raise and a promotion. We will definitely be back for all jewelry purchases.

John Russell No longer sells guns.

Karli Galloway Every time I come in, I receive exceptional customer service. I was in yesterday to fix a bracelet that had broken. The two ladies at the front were so nice and ordered me a replacement within 5 minutes. A lot of other jewelry companies don’t have this level of customer care, so I really appreciate them!!

Alese Eaton Christie Harris was absolutely wonderful to work with! She was knowledgeable, patient, and made the whole buying experience enjoyable. She helped me find exactly what I was looking for and made sure I felt confident with my purchase. Her professionalism and friendly attitude really stood out. I highly recommend asking for Christie if you’re shopping for jewelry—you won’t be disappointed!

manali kazani Great deal to repair my phone,

Wendy Enlow After dealing with an unprofessional at one Zales location I decided to try another location. I walked in and was greeted by Mr. Eddie. He was so friendly. Even after finding out I was there for ring sizing, he continued to be just as friendly. Eddie saved you Zales! After my unpleasant visit else where I told myself I was never shopping there again. Thank you Eddie!!!