Brilliance Jewelers - Grapevine (TX)

Leah O My family and I have been purchasing from this location for several years. I have charm bracelets, earrings and necklaces from J.A. Love how the charms represent a special time or memory in my life. Makes great birthday, Christmas or Mothers Day gifts! The staff is always polite, helpful, and do a great job polishing my jewelry which is FREE! They have recently remodeled and I love the new look. Its also awesome that James Avery is a Texas based company.

deez nutz Excellent customer service. Gemstones/Flintstone, you can say Im friends with Brad. I just went back to see my guy B-Rad (1yr later) and like always excellent service. Got my wife her 3rd annual ring. My wallet is now back to making sad noises again.

Stewart DellTron Friendly staff and very home style feeling to the meals you make! The prices are low and the meal are great in taste and quantity.

Thomas Wainscott He s a good friend of our family thank you. Mr Thompson

Sherry Jenkins This is such a quaint store! Love my bag and the jewelry! A must stop and shop!

Susana Zubia Sandra O. Provided me with Amazing customer service and a variety of options for a birthday gift that I was getting for a special friend. I highly recommend her for her knowledge and great taste on jewelry!

GoddessVxx Brittany was the most helpful while we were looking for rings! She picked out the most perfect ring for me. Within minutes of meeting me it was like she somehow found the perfect ring for me. Would highly recommend Brittany!

Andrew Danna I had a very disappointing experience with customer service. I originally purchased a bracelet as a gift from another location, but unfortunately, it was the wrong size. After contacting customer service, I was advised to order the correct size and then exchange the original at this location. However, when I arrived, I was informed that the exchange could not be processed there, despite the prior instructions. This left me in a difficult position, as I now had two bracelets and no clear solution. I became visibly upset and, in my frustration, used inappropriate language while explaining my situation. Rather than attempting to help resolve the issue, the store’s Director chose to have me escorted out by security. While I understand and take responsibility for my tone, I believe the situation could have been handled more professionally and with greater empathy.

Brenda Floyed I love Hartfield Designs! Shop has unique gifts and a wonderful friendly staff. I was there recently to have a necklace repaired. Beautiful work and a very reasonable price. This is probably not the best place to have jewelry repaired if you want it back immediately.