Rukus Gold And Silver Experts (Diamond - Joyas De Oro 10k 14k 18k, Jewelry Repair, Cash For Gold) - Dallas (TX)

5 /5 Diana Aguilar: I had a great experience at Rukus! KD was very helpful in finding exactly what I was looking for. He helped me find the perfect chain while offering a variety of selections and range of prices. He was patient and honest with prices and weight provided. The quality of my purchase is beautiful. I will definitely be back for more!

1 /5 Arlene Frias: Horrible service. I went here to put stones on my rings. They told me it would only take 2-3 business days but it took them 5 WEEKS. There was no updates whatsoever so I had to call repeatedly. And when I did get my rings the stones were the wrong color and size and later one of my rings snapped in half. And this was only about ten minutes after I left the establishment. Do no take them your jewelry to fix.

5 /5 Cristina Scott: This place is amazing!! They have a huge variety and very friendly service. Great prices, too! I’ll definitely be coming back!

1 /5 Tolani Agaba: Follow-up to my first review: I recognize the store projects a sophisticated image online — beautiful jewelry, sleek design, and clear expertise. Unfortunately, my in-person experience didn’t match that. The security setup and atmosphere felt more safety-first than luxury, and I left feeling disconnected from the brand’s advertised elegance.

1 /5 Diego: Never shop at this place again. I admit the management has horrible customer service. They dont care about their customers.Customer satisfaction should be a top priority for any business. Negative experiences can significantly impact a companys reputation. Management plays a crucial role in shaping the customer service culture. When customers feel valued and heard, they are more likely to return. Businesses should strive to create a positive and welcoming environment for everyone.