Mars Store - San Antonio (TX)

J. Smith Dont understand the bad reviews. Always been treated fair and respectful. The market is the market, abd they have always been more than fair

Brandy Kennedy Marla is amazing! She was so helpful. She walked me and my fiancé through the entire process. We love her! Amazing person and customer service! Please bring your business to her. You won’t be disappointed!

Kristi Brown If you need repairs or custom jewelry this is THE place! Bill has repaired my jewelry and enhanced my wedding band. His work is exceptional and we enjoy supporting small businesses over larger retail chains.

Allen Light Got a great Seiko Samuri for a great price. Thanks to their manager (Victoria Garza) for the deal. I am extremely pleased.

joshua Strain Excellent People!

Vy Chen this location is awful DO NOT WASTE YOUR MONEY HERE. i went in for a chain and to have a charm engraved, not only was Michelle N rude and unhelpful but the store’s machine didn’t work and my charm had scratches everywhere. my first attempt on engraving the charm was handwritten, a pretty decent size and written within the perimeters. the machine had completely FLIPPED OVER my charm and was writing everything all over the place. they let me redo it again and recommended i used the text setting, which completely ruined the whole purpose of coming in, where i wanted to hand write something but after seeing what happened i settled. i saw the worker pull out another charm from the drawer, where it was completely scratched up. even after using the text setting the charm FLIPPED OVER ONCE AGAIN and looked NOTHING like what was shown. it is completely illegible and looks like chicken scratch, and there is suppose to be a heart written on it????? only after i spent my money and wasted my time the worker THEN AFTER informed me that they have been having problems with the machine, why sell me something that you knew didn’t work?? and people were unhappy with???? i’m upset i wasn’t informed of the issues they had beforehand and how i couldn’t refund this scam. i will never be returning and i hope the worker is retrained thoroughly on customer service and letting them know of any precautions before they spend their money.

Kia Sinkfield Ms. Lorena was super friendly, welcoming, and really professional while I was choosing my new ring. I just lost my old one last week, and she jumped right in to help me find an awesome replacement—definitely an upgrade! She was super nice and super helpful. If you’re around and need some pleasant, no pressure help with ring shopping, you’ve got to check out Ms. Lorena!

Rebecca Paley My experience with JW Jewelers was exceptional. I brought in my watch for repair & restoration, and they exceeded all my expectations. James Wedemeier was extremely knowledgeable, friendly, and took great care and explaining the process. My watch was old and was in need of an overhaul. When I received my watch back it looked and worked like new! Their attention to detail and commitment to quality truly impressed me. Highly recommend them for any jewelry or watch needs! We will be repeat customers! Check out their absolutely beautiful store near Trader Joes.