Gordons Jewelers - Midland (TX)

1 /5 Laura Gomez: A terrible experience. Store made a huge error. Took at least 5 months to resolve. Multiple trips to their store, hours and hours lost trying to get this matter resolved. Still not completely resolve. Executive level leadership NEVER contacted us to discuss the error. Terrible, terrible Experience!! Limited skill set from staff. Still have not made it right after all we went through. Still NO call from corporate.

5 /5 Sarah Cortinez: Omg I had such a great experience as soon as I walked in. I was greeted by everyone. I talked to the staff about what we were looking for what my style was. I felt super comfortable and felt like I was super happy with my ring. Staff was super informative and helped me until I made a decision. I’m definitely come back to look for more jewelry. This is my place !!!

1 /5 Norma Murillo: Around Christmas I purchased watch for my son, I knew it might be returned since he is specific in things he wanted watch to do and none of their staff was able to tell me difference in watch models. Went back to return with original receipt and watch in original condition only to be told that it couldnt be returned because sales person added name of my son to receipt. I had card it was charged to and receipt and it wasnt enough. First I was told I wouldnt be able to return it as it had been past 30 days until I pointed out the print on the receipt that I had until the 24th, then suddenly the name they added on receipt without us knowing what that meant, was the new issue. Essentially they created an account for a person that never even set foot in the store with our credit card and our information! Called customer service and was assured that was not their policy to have person whose name was on receipt and as long as it was our credit card we could return. Went back to store for 2nd time to once again encounter rude ego driven supervisor Isaiah who stopped another associate from processing return after I had explained situation. Called customer service again to now be told he was right but only after he coyly talked to them in a very low voice. Needless to say I got money back but in check form that will take month to receive. I would add their policy states original purchaser and original receipt and merchandise in original form must be present in order to have refund. I had it all and it still wasnt enough!! They lost a customer.

5 /5 Brian Franklin: This place is solid, Kristal Luna and Stevie, are the best reps in the world, and very beautiful ladies, I recommend you go see them they will get you right