Brians Jewelry - Friendswood (TX)

5 /5 Rick Martinez: I first went to Brians jewelry last year for a battery for my watch. Since then Ive returned for my other watches as they do great work. They are friendly and efficient with great customer service. I highly recommend Brians jewelry for all watch service needs. They also have a showcase of great looking jewelry as well. Ive been returning since, thank you Brian.

5 /5 copeland family: I had a ring completely smashed and he was able to fix in an hour and a necklace I thought the same and he helped explain my options with it. Kind fast direct service. Highly recommend!

5 /5 Shawn Christian Lusby: I have been dealing with Brian’s jewelry for several years now, and they have always done a great job. I recently dropped off my dad’s wedding ring and had it resigned to my liking. I actually picked it up yesterday and it better than I expected, they went above and beyond on this one. If I could give 10 stars, I would. They are my number one jewelry store and they did an awesome job. I could not be any happier. Thank you Brian’s jewelry, y’all have a forever customer.

5 /5 Max Silva: Brian’s Jewelry is a great local option. I’ve been taking watches to Brian’s for years and they always perform high quality, prompt work. The gentlemen serving customers are friendly and knowledgeable and always have time to show merchandise and answer questions. The sign out front says they service all types of Swiss watches and I needed exactly that for my Certina DS-2 with an ETA Precidrive. I was a little concerned since the watch isn’t available for sale in the U.S. The movement is a thermo-compensated, ultra-high accuracy quartz that maintains a 10 second per year standard. I brought the watch to Brian’s after trying to decide what to do. It’s a fairly complicated chronograph with an analog 1/100th display, running seconds, and two totalizers. I had an issue with the band, one of the pushers, and the alignment of the hands. I never needed to worry. At Brian’s, they were able to fix the band, clean the pushers so they moved freely, and teach me the process for alignment of the stepper motors that control the positioning of all six display hands. All of it for a fraction of what I had anticipated in both time to rectify and cost of repair. Outstanding again. I also got a new battery while they had it in the back. I started bringing all my quartz watches to Brian’s years ago for batteries. I have the tools and understanding to change them at home, but they are so quick and good at what they do, I’d rather have them handle it. They have whatever battery I might need and the batteries they use are high quality, Swiss batteries. They far outlast the batteries my wife was getting at other “quick replacement” places. If you’re in the area, take your watch and jewelry needs to Brian’s Jewelry. They are close, professional, and friendly.

1 /5 Allen Worcester: I first stopped by Brians Jewelry because of the outstanding reviews. Unfortunately, my experience here was shockingly bad. On January 8, 2024 I dropped off a pocket watch to be engraved. I was told there might be a bit of a longer wait as the machine required wasnt set up but that I could expect the piece to be done by the end of January. It was not ready by then, so I suggested a new deadline of Valentines Day. It still wasnt ready. I mentioned my husband was being promoted in mid-March and Id love to present the watch to him then. Again, it still wasnt ready. The excuse was always "weve been busy" which I took to mean that they opted to fulfill other requests which they received after mine instead. I pointed out how long it had been, and they promised it by mid-April. Which brings me to today, April 4th 2024, when I finally got to pick up the pocket watch. The engraving did not match what I had written down on the order slip. Punctuation had been moved and added. Not only did this alter a direct quote from a poem but it was grammatically incorrect. I was in such a hurry to be done with the place I told myself that my husband wouldnt care, paid, and left. Brian did not offer a discount for the absurd wait time or the errors, and he barely apologized for the former. I cried the whole way home at the thought of giving my amazing husband such a marred gift. I looked at it again and tried to convince myself I was overreacting, and thats when I noticed the most egregious error of all. The engraving is upside down. I called and spoke to Brian about it, and - despite the fact that the engraving does not match the order slip and is in fact upside down - he had the gall to claim that he did what I asked! He refunded the cost of the engraving, at least, but he didnt so much as offer an apology for ruining an expensive pocket watch and what was meant to be a deeply meaningful gift. Im appalled at the utter lack of precision, care, and responsibility I encountered at Brians Jewelry, and I highly discourage anyone from trusting them with expensive or sentimental pieces.