Zales Outlet - Grapevine (TX)

5 /5 Ashley Atchison: Had a WONDERFUL experience at the Zales outlet today...there was in house jewelry repair person and they did an AMAZING JOB changing out my diamond!!! I bought the original engagement ring and wedding band at Zales 25 years ago and continue to go back due to people like Ivy and her team!!!! The care, respect and joy they give you every time you go it never ceases to amaze me. If you havent been in you definitely have to check them out!! Before and After below

5 /5 Felicia Wright: Ivy, Angie, and Ashley were the ladies that helped us with our purchase on Sunday May 25, 2025. They were very professional and showed kindness even when we were indecisive about what we wanted. Their patience, warm smiles and body language showed us that we were not a waste of their time. We ended up leaving and coming back because of Ivy. All the ladies were outstanding, but Ivy really stood out. Zales have an amazing Team work for them. Thank you Ivy, Ashley and Angie

5 /5 Nicole: I had the BEST experience at Zales thanks to Rhiannon! She is one of the sweetest and most knowledgeable employees I’ve ever met. Her attention to detail, positive energy, and thoughtful recommendations made the entire process enjoyable and stress-free. She listened closely to what I was looking for and was able to pinpoint exactly the right ring—like she read my mind! If you’re shopping at Zales, definitely ask for Rhiannon. She’s a true gem and made my visit unforgettable!

1 /5 LadySquid: I went in today to look at a second band for my wedding ring. The elder lady helped me out. I mentioned shaving down some of my ring to make them align and she looked at me like I was absolutely crazy and said that couldn’t be done. Well I went to an actual jeweler that same day and asked. He stated it absolutely can be done. This lady not only made me feel like a fool but she also made me realize I should never buy from Zelle’s outlet, especially the one in grapevine. That being said, please have knowledgeable staff and staff that doesn’t belittle you for asking questions. I should have said something to her but will never purchase anything here ever. Buyers beware.

5 /5 J Camacho: We had an absolutely wonderful experience at Zales thanks to Angie! From the moment we walked in, she greeted us with such warmth and professionalism. Angie went above and beyond to make our visit not only smooth but truly memorable. She was patient, knowledgeable, and genuinely cared about helping us find exactly what we were looking for. Her outstanding customer service made all the difference, and we left feeling so confident and happy with our purchase. Thank you, Angie, for making our special moment even more meaningful!