David Yurman - Austin (TX)

3 /5 Will Garfield: Nice products, but after ordering a product, nobody will call you to discuss your order arriving / nobody will answer the phone. My order was to arrive last Wednesday, and I can’t get any attention from the store. They have voicemail but nobody will return your call. In my opinion, a high end jeweler should take better care of their customers.

1 /5 N Wa: This review has nothing to do with the store itself, but the brand is terrible. I have multiple pieces that break after very little wear. David Yurman does not warranty any of their pieces, so any kind of repair is your responsibility. The reason is because they know their jewelry is trash and will break very quickly. Quality is trash, customer service is trash, you’re just paying for a brand that honestly means nothing anymore. Lagos makes much better quality and is very similar style.

5 /5 Easton Dillehay: A beautiful store! I love every piece that I’ve gotten here and be sure to take advantage of their free jewelry cleaning services.

1 /5 Brittany Cook: Terrible I walked in and was excited to purchase something for Mother’s Day weekend was not greeted upon entering the store the security guard just looked me and my son up and down did not speak or anything neither did an associate ever approach me and say someone will be with you or welcomed me . I looked around for a good 15 mins to see if someone would come up to me and offer assistance. I was completely ignored . This experience was horrible I guess because I didn’t fit the description of a client who would normally shop here ( yes I’m referring to race I was the only African American in the store besides the security guard ) . I was so excited to purchase a nice necklace or bracelet for Mother’s Day but I will never attempt to shop at this location again .

1 /5 Jessica Edwards: Oh John—so-called manager—and team, the lack of awareness and basic customer service was truly underwhelming. When I walked into the store, there was only one other customer present, yet not one of the three employees acknowledged me. Instead, the manager chose to sit in the “bridal section” rather than offer a simple greeting. The only attention I received was after I pointed out I had been completely ignored. For you to argue about this experience is basic. David Yurman is sold in all major stores—hence no one has to deal with your lack of service. Rude and unacceptable.