1 /5 Susie A.: Dont go there to sell jewelry. Theyre not forthcoming about how they value your jewelry and though they claim to only charge 10% of spot gold market, they appear to charge more. When I questioned them, they said I was calculating the equation wrong. So, I took my gold elsewhere and received $350 more for three pieces of 14 karat gold which Id weighed myself. They also told me two different ways they use the spot market, one day they told me they took an average of several days of the gold market and another time they told me they use the spot market from the daily values given by an online gold bokerage firm. Either way, their sales clerk couldnt tell me the basis they used for the spot market when they, the salesperson, calculated the value theyd pay me for my gold. They also take your jewelry back to a back room to determine karat weight, both weighing and testing the gold without you being able to see what theyre doing with your gold. So, you dont know the actual values and have to just trust what they tell you when they come back to the front with their offer. I allowed them to do this for years, trusting them to be doing the right thing. Now, I wont. They also take off a lot for gem stones in your gold without them actually weighing the actual amount of the stones. They just "eyeball" the non-gold materials and subtract an unmeasured amount of material from the total gold weight. If they want to deduct the gems from the weight, they need to pop them out of the jewerly. They say they can so but they charge $3 per stone to take them out. What other gold buyers do is charge 20 percent of the days spot gold market and they dont deduct anything for the stones. Ernestos errs on their side in every aspect of their transaction when buying jewelry from you. This really can add up when gold prices are so high.
