Diamonds By Janet Of Staten Island - Staten Island
Shari Hayden Just needed links taken out of a watch. Very kind women in the store. They had nice jewelry there too!
1 /5 Amberstorm Carrington: DONT WASTE YOUR TIME HERE. If I could give zero stars, I would. This jeweler is careless, lazy, and clearly has no pride in their work.
We brought my brand-new engagement ring in because the diamonds around the band were spinning — something that should NEVER happen on a properly made ring. They told us to come back in a few hours, and when we did, not only was the original issue not fixed, but NEW stones were spinning that weren’t before. Absolute incompetence.
When we confronted them, they told us to leave the ring overnight. My fiancé came back the next day at the time they promised it would be ready, only to sit around for ANOTHER hour and a half. And guess what? The ring was STILL not fixed. The stones are still moving exactly the same way. Hours wasted, no results.
And instead of taking responsibility for their shoddy work, the jeweler tried to blame ME — saying the ring should “only be worn on occasion.” Excuse me? This is an engagement ring, less than a month old. It’s supposed to be worn every day. Trying to gaslight the customer into thinking it’s their fault your work is trash is beyond unprofessional, it’s pathetic.
This shop is a complete waste of time. If you care about your jewelry, DO NOT trust these people with it. They’ll waste your time, insult you, and hand you back the same problem you walked in with.