KAY Jewelers - Albany (NY)

Frank Chiarelli Our Rolex representative Emily couldn’t have been more spot on. She promptly replied to my follow up emails and was a pleasure to work with. Can’t wait to order another watch.

Lisa Lyons Ive worn my Daisy Girl necklace almost every day for the past seven months - love it. Eileen also custom-made me some hoop earrings to match a pair of which I had lost one and had only one left. She clearly takes pride in her work!

Mira I am going to say this, and please read keenly. The store itself has great options but there is one big flaw. That woman who has the pink/rainbow hair, she is going to be the downfall of this store. From her attitude, to her impatience. Maybe she needs sensitivity training or something because the way she treats customers is very disrespectful. You can tell that she doesnt like or want to do her job. Shes never positive. Just attitude filled and overbearing. I feel that if you combat this problem your store might have a chance. She needs to be spoken to or let go expeditiously. Dont be surprised if business declines because of her. Her energy is nasty and draining. I dont think Im coming back to this Rainbow. The one further down has much more positive energy. After having to deal with that rude lady, taking the long walk down to the next Rainbow was WELL worth it.

Julissa E found them on instagram and ordered a custom name plate, 10/10 recommend. The piece was done fast and efficiently. He shipped it to me as well.

Luz A Got my name pendant here they gave me such a good price! and was fine very quick my brothers put me on to ts place and i’ll deff have to come back again!

Kris Singh My fiancé and I came in to buy our wedding bands and had the greatest experience! Dayle was not only extremely professional and helpful but super kind and went the extra mile for us. Thanks to her I have an awesome wedding band with Batman engraved on the inside. If you have a bad experience anywhere I suggest coming here for any jewelry needs!

Justin Dauscher My breitling watch broke morning of wedding, I came in hoping for a miracle and they delivered. Blown away by the entire team there. Customer service was exceptional, facility was gorgeous. Wish I lived closer would love to do business with this fantastic crew. Thank you again !!!

Jacqueline Marqui So easy to work with, great pricing, and knowledgable support. My fiance loves his new wedding band and it fits perfect! Thank you Susan and Jeff