Lovisa - Staten Island (NY)

1 /5 Marsha-lee Levy: I’ve never felt so disappointed shopping at Lovisa. I’ve always loved their jewelry and have been a loyal customer because of how unique their pieces are. But today, I had a truly upsetting experience. I walked into the store looking for earrings to match an outfit for my birthday. There was a “3 for $18” sale, so I took my time browsing. During this time, no one greeted me. No one asked if I needed help. I noticed that when other customers walked in after me, they were greeted warmly and even offered assistance right away. Meanwhile, I had already been there for several minutes without any acknowledgment. I couldn’t help but wonder: was I invisible? Or was I treated this way because I’m Black? I genuinely don’t want to jump to conclusions, but it’s hard not to feel like I was being ignored based on how different my experience was from the others around me. Even when I walked out, no one said anything. No “thanks for stopping by,” no “have a good day.” Nothing while other customers got this approach I did not and I was in the store for over 10 minutes and felt completely disregarded. I walked in intending to make a purchase but left feeling hurt, unseen, and questioning whether I was racially profiled. This was not the customer service I expected or deserved. I hope Lovisa reflects on this, because no one should feel the way I did today.

1 /5 Andrey Kustovs: BEWARE. You have to be very careful, they write on the stand that there is a 50% discount, but it turns out that it is not. I do not recommend.

1 /5 Katelynn Criss-Carboy: Staff was not very informational. I was not informed that certain sales with body jewelry were final and not returnable due to covid. It would be nice if customers were informed at the time of purchase from the staff of what’s returnable and what is not.

5 /5 See For Your Eyez c4urizonly: Great customer service friendly staff read sales post carefully which states up to 50% or etc,...

3 /5 Aleiny Del Carmen: Do they do piercings????