Shane Co. - Lynnwood (WA)

5 /5 Julianna Lagunas: I had an incredible experience at Shane Co. when picking out my engagement ring. From the moment I walked in, the staff made me feel welcome and genuinely excited for this huge milestone. Thank you so much for the help team!

5 /5 Robert Tunick: We had a fantastic buying experience with Kendrick. We came in during a busy time with a need for a complicated ring design. We got swapped to Kendrick and then things went swimmingly well. He was able to multi-task but still give us the right level of attention. Even more importantly, he was an absolute fun pleasure to work with. He was friendly, knowledgeable, and patient. We ended up with a great anniversary ring and a good experience. Thanks Kendrick and Shane Co.

5 /5 Henry Methorst: I bought my wifes engagement ring 15 years ago at this store. Being from out of town, I havent been back --- until this coming weekend. After speaking with their customer service lady on the phone, they are going to rhodium plate and service our ring FREE. How do you beat that kind of service? You dont. This place is the best and I wont buy from anywhere else. You cannot go wrong here.

1 /5 Maya and Harel Cohen: I usually would not complain about jewelry stores and I have gone to Shane Co. in other locations and would typically have a good experience but I am just really upset about my experience today when I came to pick up my about-to-be husband’s wedding band after having bought it from another jeweler (or sales person in that location), I had Julia bring me out the wedding band that was ready for pick up. however, I honestly got really poorly treated when I wasn’t even offered a box or a bag for the ring I had bought for almost 2k dollars and have been paying for it for almost half a year by now. I had requested at least the certificate of authenticity that Julia seemed to not be able to offer as she repeatedly said she will send it over email when I was asking for printed certificate as that was always the norm at Shane Co. Very disappointing, I don’t believe at all that this reflects the chain and not the location since usually like I said I would get treated just fine but today really left a bad taste in my mouth and I had to write about it. On another note, I had a different jeweler at the store last time tell me my friend and I can bring third party jewelry to get service (basically fix non Shane Co products - for a fee of course) but while my friend and I brought in those products for Shane Co to look at today, Julia had refused to even have the technician take a look at our products without any hesitation, blaming it on the other jeweler at the store for telling us they could fix it… I understand that this is not always possible but I had really hoped for at least a jewelry tech to take a look at it or get another opinion at the store, again very disappointing experience especially for the standard that Shane Co. usually upholds.