Kim Ngoc Jewelry Store - Seattle (WA)

Taylor Gaspardo Mari and Mason were awesome today! Extremely helpful and knowledgeable. After a terrible experience at a different location, we decided to make the extra drive to another location to get my rings fixed correctly. They both helped me correctly size my ring to its correct size, fixed another issue we were having with one of my rings not showing up in the system (a struggle that we had for three years!!), and were very attentive to our concerns. Thank you so much!

jonna kopta I cant believe the effort Touchstone put into helping me repair my keepsake watch! It was my mothers watch, a precious gift with value beyond measure. Touchstone didnt give up, and they kept me informed throughout the repair process. I may be imagining things, but from start to finish, I felt like they wanted me to be wearing my mothers watch just as much did. Thank you, Touchstone Jewelers!

CHERI EPPARD LANE Kelly is a true professional with an eye for detail and a flair for creativity. Ive been a customer of his for over 25 years and I wont take my jewelry anywhere else.-----Cheri Lane

Jade Marie Scam artist! Wish we would have read the comments before making a purchase. My spouse bought me two rings for Christmas. The first one was white gold with an amethyst. Not even a week later the stone fell out. I don’t have a job that’s rough and take my rings off to do dishes etc. so the fact that it fell out within a week is ridiculous. Then when we read the comments this happened to someone else as well. They wouldnt do anything to help or replace the stone. The second ring is white gold, diamonds, and tanzanite. Well we were lead to believe it was a tanzanite but not even a month later and the stone is becoming clear/see through and most definitely not real. I’m not going to stand by though and do nothing. I’ve contacted the BBB, Westfield Mall (we’re they are located), and will go to the news if I have too. The fact that they are getting away with ripping people off infuriates me. We work hard for the things we purchase and want these things to be nice. At the very least last longer than a week!! I would recommend never stepping a foot in this jewelry store if you value your money.

AJ Shopping at Robbins Brothers was an exceptional experience from start to finish. They helped me with getting the perfect engagement ring for an overseas proposal while working on the final band. What stood out was the exceptional care and customer service that they provided it was truly one of a kind. From the moment we walked in, the staff (Antoine and Ping) made us feel welcomed and supported. I really appreciated how knowledgeable the consultants were—they helped me understand diamond quality and guided me through the process with patience and genuine care. They have a wide selection on offer from classic, vintage and modern styles. Anything they have is really beautiful. One of the best parts was being able to customize the ring to match exactly what my fiancé envisioned. The final ring was stunning—flawlessly crafted and beautifully presented. My fiancé was incredibly happy and she said YES!! If you’re searching for a ring with meaning, quality, and exceptional service this is the place to go! Thank you so much Antoine and Ping!

Chris Flores I have purchased a bracelet, necklace & a Centenario from Alicia, and I have received great service and quality jewelry every time I highly recommend this place.

Tonia Jackson Kim was always a pleasure to work with. We have bought multiple rings, necklaces ect from here. Unfortunately Kim retired and the new manager is not so good. She made my husband feel like he was being profiled. acted like he shouldnt be there and was wasting her time. He took my engagement ring to get it cleaned and purchase a new band for me. Not only did he take my ring but the ring size is in their computer, when he got the new ring its was way too small and my engagement ring wasnt clean. The new manager clearly doesnt care about customer service and now that Kim is gone, so are we. We will not be returning to be treated like crap. We will stick to Tiffany and Co.....

Carolyn Contracts Dessin This is my favorite bead store in the country! Luckily, my best friend lives in Spokane, so I make at least one trip a year. The owner is wonderful. The seed bead selection is the best and best priced I’ve found. I make jewelry and buy lots of beads. The quality here is great - thanks!