1 /5 Steve Scott: A Cautionary Tale for Future Customers
I brought a pair of earrings to Bryan & Son to have the posts replaced. The owner quoted me $75 for the job, which I reasonably assumed covered both earrings. When I returned to pick them up, I was stunned to learn the price had doubled—$150 total, apparently $75 per earring.
While I acknowledge I should have requested a written estimate, the lack of transparency and sudden price hike felt misleading and unprofessional. This experience left me questioning the integrity of the business.
I won’t be returning—and if you choose to shop here, I strongly recommend getting everything in writing. Proceed with caution
Sharon Scott