1 /5 Mark Dante: Be very careful at this Zales. They had a good sale on nice rings, but then I had to deal with the sales staff. Had an appointment, which apparently is meaningless, because we showed up about 5 minutes early and still had to wait at least another 30 minutes to be seen. Then we buy a $2500 wedding ring, and hand over our $6000 engagement ring, so they can be sent to the Zales service facility and be joined permanently. When it comes back, we find that the rings were joined improperly because the sales person wrote down completely wrong instructions, even after we showed this person and two others exactly what we wanted, and explained at least 3 times in very specific terms how we wanted the rings joined. Cant believe they were so cavalier dealing with over $8500 worth of jewelry. On top of it all, we barely get an extremely feeble apology, no acknowledgement of their carelessness, and I have to press them at least 3 times before I can hear an assurance that the mistake can be corrected and covered by another Zales. The attitude of the sales staff was, no big deal, not my problem anymore. So CAUTION, they have decent merchandise, decent prices, but if you send out anything for service make sure you double check the instructions they write down for the shop. Even though theyre nodding their heads like they clearly understand, dont trust them. Youre not working with the sharpest tools in the box. They are your best friends when the are trying to close the deal, but in the end they will be quick to pass you on to someone else if something goes south.
