1 /5 Cathy Avila: I brought a new bracelet for reinforcement on the clasp repair and the work done left a small gap on the closure and two scratches that were not previously there. When I pointed out the defects he became very angry and he took the bracelet back to buff out the scratches. After I pointed them out again (after he supposedly fixed them) he still could not see them. He became irate and told me I should have taken the bracelet back where I bought it and became extremely rude. He said he was going to give me a refund for the bracelet repair. I told him he rendered a service, I did not want a refund I just wanted my jewelry returned without the damage. He started writing the refund check to Davila, and I told him my last name is Avila. He had to look at the paper I had filled out on the order with my name largely printed out. At that point it became obvious he cannot see well, so I pointed it out to him and he became even more irate and yelled it was time for me to leave his establishment (sans refund, of course!). He is unbelievably rude and unprofessional. My husband had bought me diamond earrings from this establishment before and they have sized my rings before, but I will never visit this business again.
