JCPenney - Odessa (TX)

Tennille Thomas Went in to make a purchase, Stacy was very nice and attentive to me. Customer service is everything!

Bishoy Elkhaliny Mr. Nazo took exceptional care of me today! I sold him a few pieces of gold including a massive chain and he paid me top dollar for it. He also took his time to shine up a few other pieces of gold I had as well as repaired others, all while I waited and on the spot with no appointment. He was truly kind and genuine. Very honest jeweler with exceptional customer service and superb knowledge in every aspect of his profession. I highly recommend Nazo for all your jewelry needs. A++ business man. Looking forward to doing more business in the future. Thanks again Mr. Nazo for everything. It was a true pleasure to meet you and do some good business. I’ll attach a few photos of the items purchased from me! Thanks again! A+++ 1000%%%

Renee Shoffield Re-sized diamond ring, cleaned, polished, rhodium… gorgeous results. Fits perfectly. Beautiful! Thank you Fred Sanchez! And mom brought her 64 year-old multi-diamond wedding ring: you prongs were redone to protect her diamonds and it was given the cleaning, polishing and rhodium first-class treatment too. WOW! You are now our jeweler of choice.

Karli Galloway Every time I come in, I receive exceptional customer service. I was in yesterday to fix a bracelet that had broken. The two ladies at the front were so nice and ordered me a replacement within 5 minutes. A lot of other jewelry companies don’t have this level of customer care, so I really appreciate them!!

Priscilla Gomez Karen was very patient with us. Walked throughout the whole process. Even after we went back and forth with our order. She never lost patience. And it was really appreciated from her. Thank you for the great customer service.

Jason Castaneda Quickly made repairs to my gold ring with no issues, great communication and best of all, for a small fraction of what other jewelers were charging me! I would HIGHLY recommend Valley Gold Exchange. The owner is extremely friendly and approachable.

DeMorris Angelic Choirs A couple of weeks ago I accidentally vacuumed my chain and cross into my vacuum. I couldnt believe what happened. I was totally devastated. You see I gifted myself this particular piece of jewelry in my 5th year of being Breast Cancer Free, that was 20 years ago. So needless to say it was of Great Sentimental Value. My Heart was broken. A dear friend told me about Reiners and her experience with them. I wasted No Time getting to them, maybe just a matter of a couple hours. I was greeted by a very nice and caring person and explained what had happened. Initially she couldnt tell me if it could be repaired but she Immediately took it to the Jeweler. Even from where I stood I heard her repeat my Story and I Heard the Jeweler exclaim: Holy S**t! When I heard that I immediately thought to myself : All was lost in spite of how Great my friend told me they were. The person that was helping me return to tell me that the Jeweler said he would look at it and would contact me in a few days. I hadnt even gotten out of the neighborhood when I received a call informing me that the Jeweler could fix it but it wouldnt be as before. For me that was an Emphatic YES! Whatever could be done, Please do. Fast forward, I asked for an estimate of the repair cost which was $350/$450 and I thought No amount of money could replace the Value it meant to me. After my approval of the Estimate I was told it could be ready in 2 weeks and they did not disappoint on Repair nor Timeline. I Picked it up yesterday and was Totally Blown Away! I looked Better than the day I bought it. BEAUTIFUL!!!! ABSOLUTELY GORGEOUS! Thank You Reiners for Restoring a Piece of me that I Never want to Forget... My 5th year Breast Cancer Experience (as I get older Forgetting is getting Easier). Every 5yrs I gift myself a New Jewelry Piece and from This point on ALL of my Jewelry will go to: Reiners Fine Jewelry.

Candace Jones The owners of this store were very nice and helpful. They have some beautiful jewelry. Definitely worth stopping by!

David Tipton I ordered a beautiful silver 1 CT cubic zirconia ring. The lady behind the counter that worked there about between 1pm to 2:30 pm was awesome! She let me size my ring finger showed me the ring that I was I interested in even though that particular ring did not fit I still ordered the same one online just a different size. She was so kind and thoughtful to my needs and I appreciate all her help I just wish I knew her name Im sorry but yall can figure it out and let her know she is appreciated!

Cele Fantastic customer service! I love their patience and I love their recommendations and I love the list that they have so they can put our favorites in there. They do really good in trying to make our experience the best every single time with no pressure on buying anything ever. Will always shop from there. Please see Jessica in the store. She’s amazing!!!!!