Lovisa - Grapevine (TX)

5 /5 Kayla Parma: Visited on May 18th, and received wonderful service from a lady I did not catch the name of! Both ladies working were super personable and fun. I purchased a new earring and one of the ladies helped me change out my piercing earring and put in my new one!! She absolutely did not have to, but the fact that she did - and helped my mom and I the entire visit was amazing. I wish I caught their names, but they did not disappoint, and I will be back for future purchases!!

1 /5 Sharla Bachrodt: Horrible customer service. I made a purchase, and realized when I got a text from my credit card account that they charged me 20% more than the price tag. I went back while I was still in the mall. The clerk informed me, through a translator app because she didn’t speak English, that prices had changed and it was now several dollars higher. I told her that nowhere in the store did it say the price was higher than what was printed on the actual product label. She told me it was too much work to change them. When she wouldn’t honor the price, I told her I wanted to return it. She said I couldn’t do that because the manager wasn’t there and she was new. So now I have to go back to the mall to get the refund I’m entitled to because they’re not training their staff. It’s the principle now. It feels like a “bait and switch” scheme.

4 /5 Kay Brown: I went to get my nose piercing for first time. The staff was patient and made my experience comfortable. Lovisa prices are reasonable and its been 7 wks and the healing process I had no issues.

1 /5 Aimee Whitmer: Very cheap jewelry. My necklace tarnished within 2 weeks. I knew I wasn’t buying long lasting jewelry- but 2 weeks was disappointing for $28 necklace.

1 /5 Lizzy villa: Horrible experience today. Went in to do some Christmas shopping & the worker that was there was super rude & unprofessional. Was maybe around 12 pm when I went & there was maybe about 6 customers in the store. Grabbed my items and was ready to check out. Nobody was at the register and I waited about 5 minutes before I went up to the only worker I saw and asked if she was the cashier. She rudely answered yes “as if I was a bother to her” and went to the register. Once at the register when she gave me my total I asked about the price of a necklace (it was on an area that was marked with a clearance tag/price) and she let me know that “only red dot stickers are clearance” but she answered rudely. I let her know that I had gotten it from that area & was just trying to confirm and she again rudely answered the same thing. I once again asked for the original price of the necklace (because she never gave it to me) and I let her know that it was okay I would still take it. I did tell her that they should check that area out because there were other items with no sticker & she looked at me annoyed & rolling her eyes. At this point I was upset & let the cashier know she had a bad attitude for no reason & that I was not going to end up purchasing anything. I asked for her name so I could speak to a manager about her bad customer service and she refused to give it to me. There was no reason to be rude when that is your job to check people out on register & answer any questions/concerns the customer might have. Please get staff with better customer service!