The Austin Diamond Room - Austin (TX)

Mary Prewitt I cant say enough good things about Julie! The place is beautiful of course but her work is the absolute best. Shes so sweet. They dont call her the brow queen for no reason!

Isabel Gloria Lana was the best! My finance brought me to the store for Mother’s Day to pick out an engagement ring. We are young and not the richest people in the world so the first ring I liked was too pricey but Lana was so determined to get me walking out with a new ring. After we were approved for a lease amount she helped me find the PERFECT ring that was even better than the one I originally wanted. She was kind, considerate and helpful through the entire process. We will definitely be back for more jewelry in the future to work with Lana!

Julyssa Vasquez The sales associate was the SWEETEST human ever. They gave my niece the cutest little hello kitty pin from their own personal lanyard to match her new mermaid fairy outfit!!! Give this lovely human a raise OMG!!!! Wish we got a name. Beautiful human being! My sister’s piercing came out cute too

Law Meyers ABSOLUTELY INCREDIBLE ARTISTRY – Wise Choice Jewelers Picture #3 is what I found one day at work. The sapphire center stone was gone from my ring I bought 38 years ago. Picture #4 shows the poor ring condition after 38 years as a daily wearer. The ring purchase funds, 38 years ago, came from a promotion and delayed pay raise totaling +19%. Yuppers….+19%. Therefore, the ring was an important, personal and, daily reminder. I was referred to Wise Choice Jewelers by a family member who raved about their exceptional personal experience. This decision was a great, Wise Choice! Wise Choice Jewelers is nestled in the Cibolo Downtown Historic district and has been there 18 years. Kim Wise, the proprietor, has been a jeweler for 32 years. Kim acquires rare jewelry items from jewelry auctions, estate sales and customers via trade-ins. Some items include loose stones that can be crafted into your existing piece or a new piece of art. Kim may very well have or find exactly what you are looking for. Picture #1 is the finished ring. It’s breathtaking. The final result was possible through dialog and recommendations. I had not even cleaned the ring in 38 years. So, I was asking for Kim to lend her artistic, jeweler opinion on design adjustments. Kim recommended a larger sapphire center stone for brilliance and color and, to showcase the sapphire. This was key in creating a new look to a 38 year old piece. Kim also recommended she polish the entire top surface for flash and not just the sides as the ordinal ring was crafted. Kim also advised an original assembly edge be smoothed out and polished. Finally, a deep, ultrasonic clean was completed, removing 38 years of dirt from the channel holding the three high quality diamonds. Part of this project was color matching the new sapphire center stone to the face of my Swiss Army Victorinox watch. Wise Choice Jewelers were also installing a new, watch movement. During the project process, Kim was in regular communications with me as I needed to choose the sapphire stones for final approval. I’m am SO impressed by the craftsmanship Kim and Wise Choice Jewelers provided. You can see from the store video and pictures, Wise Choice Jewelers is very organized. Their studio is almost a work of art in and of itself. There’s even two bench seats, cushioned, available if you have a brief wait. If this location is not in your backyard, plan a trip to include the Cibolo Downtown Historic district. They are next door to Harmons BBQ, top rated AWARD WINNING, just up the street from Catalano’s Pizzeria, a must lunch/dinner opportunity, and a barber shop in a previous bank office. There’s even a large, gravel, “Zen” garden across the street. GREAT, AWESOME, “I’M SO HAPPY” job to Kim Wise and Wise Choice Jewelers. You have earned my current and future jewelry business…!

2b Been shopping here recently. Love the way things are placed and the ladys at the cologne section are very easy to talk to and had a laugh before buying items there. Lady I jcpenny cashier was super helpful too on showing me how to use the app and other questions I had. Glad to make this place my new cloth store.

Nicole Nicole Been taking my jewelry here for YEARS. quality, honestly, timely manner and great service.

J H We had a unique and stressful situation when my wife’s wedding ring was mishandled by the jeweler. What could have been a nightmare was completely turned around thanks to Monica G.(store manager). She went above and beyond personally advocating for us, keeping us informed when customer service fell short, and ensuring everything was resolved in the best way possible. Monica’s professionalism, diligence, and genuine care not only fixed the situation but created lifelong loyalty from us as customers. She is the reason we will continue to trust Kay Jewelers. If every representative operated the way Monica does, there would never be a doubt about customer satisfaction. Truly outstanding service! If anyone has had a problem with Kays stores before I would recommend changing that opinion by going here and talking with Monica or her staff. Theyll do whats right. Thats for sure!

Gwen Mae I usually don’t hand out five-star reviews easily since I think there’s always something that can be improved. However, I have to say that Angela has created a few custom jewelry pieces for me, and every experience has been absolutely wonderful! She really takes the time to listen and provides great suggestions when I need them. Not only is her craftsmanship top-notch, but she also has such a lovely personality. I can’t wait to see what my next piece will look like! Cheers, Gwen Mae

Joe G. This is a newer location (recently moved) and it looks great. From the jewelry displays to the mall location, its a great convenient shopping spot. The customer service guests are pretty friendly and are very informed about their products. Theyre charming and will win your business if you need help looking for a special gift. There is a section within this store, I dont recall seeing it at the old location, where they custom make the jewelry in front of you. I wasnt sure if it was made to order or if they were just piecing the jewelry together to place on the displays. Nonetheless, it was cool to see the workers in action.