Professional Jewelers - Pasadena (TX)

Jasmine Bayliss After I recommended this jewelry store on a local mom’s group, I realized I never left a review for the store here. I highly recommend Kim Ngoc for onsite jewelry repairs. They have repaired gold earrings and rings for me. The store admittedly looks sketchy from the outside with the bars on the windows, and you have to wait to be buzzed in. However, this Vietnamese jeweler has been here since the early ‘80s. Gold jewelry is sold by grams based on market price, and I’ve found the price to be good. Most of the negative reviews I’ve seen have been related to customer service. I think most of the brusqueness is the language barrier. My Vietnamese is basic so I just wait to speak English with the daughter, Thao, who is delightful. They fixed my jewelry onsite while I shopped (about 45 minutes). Before my ring was taken back, Thao verified the stone’s authenticity and she verified it again before she gave it back to me. I’ve been pleased with the repairs.

Judi Genzer Found a great deal on Hailey’s computer at Christmas

Alina Rose The staff was real quick with honest service for my modern smartwatch. Replaced the battery without damaging the seal and cleaned the exterior. Fair price and a smile.

Luzestrella Serrano Its a small business the owners are very kind and I had gotten a few pieces from here before getting my custom piece and all my pieces are very much lived they have the best prices in town for silver. They have great options for gifts and things you may wanna get yourself and they have pieces for all occasions. 10/10 would recommend to anyone in the market for jewelry. Photos below are of my custom ring.

Hoa Pham Perform the painting job professionally, promply and satisfactory

Joel Mario Ramos Great quality luxury items at this store! Excellent customer service by Angel. He was patient as I looked at the selection of designer bags and wallets. Definitely going back!!! ⭐⭐⭐⭐⭐

Colby We had such a great experience with The Diamond Reserve! My fiancé got my engagement ring here, and we were so impressed we went back for our wedding bands. Olivia was amazing! Super helpful, easy to talk to, and really made the whole process fun and stress-free. We’re SO happy with our rings and cant recommend this place enough!!

Molli McClanahan This place is incredible! I highly recommend it to anyone who is trying to find the most high end unique pieces. Kate was the biggest help and I can’t recommend her enough. Beautiful atmosphere and exceptional service!

Daniela Medina Thank you to the whole team for helping me out and finding me the perfect watch. Unmatched service and great selections. Definitely will be coming back and appreciate how they explained to me what I needed to know about how to not only choose but maintain the watch and keep up with it over time.