Marquise Jewelers - Grapevine (TX)

Ernesto Cervantez To whom it may concerned I’m writing to share a disappointing experience I had while picking up a bracelet I had purchased at your store. When I arrived, I was assisted by a staff member named Melanie, whose demeanor made me feel unwelcome and uncomfortable. She commented, “Next time you can go to the other section to pick up,” and rolled her eyes, which felt dismissive. When I mentioned I was told to pick up the bracelet around 5 p.m., she replied, “That can’t be — we have bracelets ready around 4 or 6,” then walked off to look for the item. The tone and attitude made me feel like I was an inconvenience rather than a valued customer. I understand everyone has off days, but when customers are spending $100 or more, we expect at least a basic level of courtesy and professionalism. I left the store feeling uneasy about my purchase — not because of the product, but because of how I was treated. I hope this feedback is taken constructively. I’m sharing this in the hope that other customers will have a more positive experience in the future. Please speak with Melanie about maintaining a respectful and welcoming attitude with customers. Thank you for your time, Ernesto

Drew Williamson I used Kubes recently (Nov 24 - Jan 25) for an engagement ring - both the diamond the ring. I took my now fiance there to look around in early November and the experience was exactly what I was hoping. They spent time to go through many different cuts and settings with us to see what she liked the best. The sales team there was great, very helpful and not at all pushy or overbearing like I have experienced with other jewelers in the past. We worked primarily with Heather and she was amazing, helpful, and responsive throughout trying out rings with my fiance, helping to find and select a diamond and collaborate with my sister and me on what the setting would look like. Katie designed the ring and was also very responsive and helpful once the work was handed over to her. Other people that I interacted with there were also very pleasant and helpful. I did also compare the prices they gave me for the diamonds with other sources and they were very fair and competitive with the prices that they quoted me on all the diamonds they selected for me. Throughout the whole process of what for many, including myself, is a sizable and vulnerable purchase they were open, transparent, helpful, and felt genuinely excited and happy about the process and for my engagement. I would highly recommend them over any larger scale jeweler I have interacted with or heard about from friends and am super happy with how the whole process went and the ring that I ended up with.

Marsai Salazar I had an amazing experience at James Avery! The staff was incredibly knowledgeable, attentive, and made me feel valued from the moment I walked in. They helped me find exactly what I was looking for and provided excellent recommendations without being pushy. The selection of jewelry is stunning, with something for every style and budget. I highly recommend the 3010 Gulf Fwy James Avery location to anyone looking for beautiful, high-quality pieces and outstanding customer service!

luis vargas I purchased a mystic stone ring, sterling silver rings, earrings for my little girl and wife all for a very affordable price. Overall good experience and great personalized service from Daniel. Highly recommend this place

Katy Hopkins I love my permanent necklace!! Natasha is super friendly! I compared to others and she was less expensive. What a fun time!

Jessica Chavez Great customer service provided by Gracie P. I let her know what i wanted and right away she knew what to show me. She was amazing and very knowledgeable. If you ever need assistance I highly recommend her. Everything went smooth and was in and out quick and with my ring on. Thank you so much for everything.

Marisela Rios Eunice was incredibly sweet and patient with me in selecting my upgraded engagement ring and wedding band. She was knowledgeable in the rings I was looking at and ultimately helped me select my dream ring set and I’m incredibly thankful to her for the time she dedicated to my husband and myself. Thank you Eunice! God bless you always!!

Bobbie Charlton-Estes Ratna is very knowledgeable when it comes to jewelry. Very nice to deal with. I’ve sold gold and I’ve also bought jewelry from her.

Nigel Medrano Raul went above and beyond to work with my (now) fiancée and I on crafting such a beautiful ring! We worked with him for a few days, and he was very communicative and helpful throughout the entire process. Thank you Raul, and thank you Johnson Jewelers!

Stacey Mayer Friendliest and most enthusiastic staff, they were delightful! We love the wrap sari skirts! We will shop with you again! Texas is awesome!