Frisco Gold & Silver Exchange - Frisco (TX)

5 /5 Kate Wilds: My husband and I absolutely love this place. The staff is so kind and helpful and have been amazing from cleanings, to repurposing broken heirloom jewelry to ensure we can still have our treasured keepsakes, to helping us pick out the most perfect wedding rings. Will always come here for every need.

5 /5 Shilyn Casica: I had a wonderful experience getting my ring estimate, they were very professional and helpful with my kids keeping them entertained while I spoke with Richard. Who was very thorough and knowledgeable of my ring and diamonds. I appreciate how respectful he was and honest. Truly a great place. I’ll be back to business that’s for sure!

1 /5 Taseer Aziz: During the evaluation process, the gentleman assisting me—an older individual—accidentally broke my pendant. Instead of acknowledging the damage or offering an apology, approached me and claimed that my gold was fake. While I understand that the authenticity of gold must be assessed, I was taken aback by the accusatory tone and the implication that I was attempting to deceive the business. What I found most troubling was the lack of professionalism and courtesy. Rather than addressing the issue respectfully, I was blamed for “setting him up” and then abruptly and rudely told to leave the premises. This behavior was not only uncalled for but also completely unacceptable in any professional setting.

1 /5 Joe Lewis: I came into this jewelry store to get a ring and a watch appraised, and was also interested in purchasing another Rolex similar to my Yacht-Master II. From the moment I walked in, I was greeted with immediate rudeness and dismissiveness. It felt as though I was being judged based on appearance rather than treated as a serious customer. Sorry if I don’t fit the picture of what they expect a Rolex buyer to look like — but that’s no excuse for poor service or lack of professionalism. I had the intent to spend money, but I won’t be spending a dime in a place that makes assumptions instead of offering respect.

1 /5 Angel Wright: How could the business can survive if they not know right and wrong and learn how to talk and treat to people.doesn’t know where people come from and rich or poor but when ever they walk into your store .that is your customer learn how to talk…..The old lady she’s rude and mean not professional, the company keeps such kind of that people in the store they will lose their business. So so ruled and mean very bad attitude to customer, business life and learning how to talk to people do not mean and rules like that.i dropped my watches for them repair and 4 weeks later pick up and big scratches on the crystal stal and they refused that not their fault. And want to charge me more for another 45$ to repair the Crystal, sometimes not just money but just about hassle people acting in this shop just be aware do not come in here to do deals any business with them. God will make them regress by their actions they did.to people