Kendra Scott - McAllen (TX)

5 /5 Andrew Casares: Excellent shopping experience at the Plaza mall with Victoria. Very knowledgeable. Very great help. Came back to the store to buy my daughters a Valentines gift and Lupita was amazing and helping deliver the special holiday

1 /5 Sugey Guevara: I came in in 5/31/2023. I got in line at 7:45pm. The line was long. A group of 4 came out and they let a couple go in. Another 2 girls came out and they didn’t let anyone else in. About 10 minutes went by and they finally let another 2 in. It was not at all full. The store had plenty of space. Several people left the line. I was not able to shop. It was upsetting due to seeing there was not a lot of people inside shopping and when a number of people came out they would not let others in. They for sure lost a lot of sales this evening. Terrible customer service.

1 /5 Rosalba Alvizo: If I could give no stars I would! I have purchased many Kendra Scott pieces through out the years and also purchased for my nieces as gifts. Went in to the store and was very disappointed with Manager Victoria . I wanted to exchange a necklace I had purchased for my niece and Victoria was no help. I understand the jewelry there is fake and discoloration occurs but yet I keep purchasing and supporting the store. All I was asking this lady is to exchange it bc it looked horrible and my niece loved her necklace.She said they don’t have exchanges and I would have to purchase another one with a discount. She was no help!!! I took the necklace back and told her Kendra Scott just lost a good customer just bc she didn’t want to help me. I’m sad that my Kendra Scott collection will end bc of bad management. It’s expensive jewelry and they should at least give a one time exchange . Don’t buy jewelry here bc it won’t last beautiful and management doesn’t help……

1 /5 Osbaldo Garza: got a ring for my girlfriend and asked to make sure it was real silver and the lady working there said yes, 2 weeks later the ring is turning brown my my gf skin green. i searched up the specific ring i got and its not even silver, it is brass showered in rhodium, not even silver like i had asked.

5 /5 Eric Gonzales: Drove from another county to visit this store in hopes to find my daughter a Valentine’s Day gift and I did. The sales associate named Crystal helped me pick out a set and made sure I got a gift receipt in case my daughter wants to exchange it. She was able to narrow down my choices once I explained what my daughter likes and her age. I chose a pink heart set. The cashier gift wrapped my products nicely and I was given candy too. Overall i had a great experience.