Kendra Scott - Austin (TX)

1 /5 Christina Murphy: Was gifted pretty earrings from here and after two wears the metal started to look brown so much so that I can no longer reach for them. They were over $120 so I took them to the store and asked them to either clean them or honor their product. I thought this was reasonable! Store said they don’t clean, and were super unhelpful, shared they were discontinued and could not exchange them for an equivalent product and didn’t offer any solutions. Super unhelpful and disappointing to know that Kendra Scott and this location does not honor their products. Will not continue to shop since not only do the products not age well or sustain value enough to be used but especially that the brand doesn’t honor their jewelry. Big bummer.

5 /5 Joe G.: This is a newer location (recently moved) and it looks great. From the jewelry displays to the mall location, its a great convenient shopping spot. The customer service guests are pretty friendly and are very informed about their products. Theyre charming and will win your business if you need help looking for a special gift. There is a section within this store, I dont recall seeing it at the old location, where they custom make the jewelry in front of you. I wasnt sure if it was made to order or if they were just piecing the jewelry together to place on the displays. Nonetheless, it was cool to see the workers in action.

1 /5 Cee T.: I’m giving 5 stars for helping myself find the exact earrings I was looking for. I was the only Black person in the busy store, and unfortunately, I wasn’t greeted by anyone. I had to bring my earrings and the display rack to the counter myself to make the purchase. Despite the lack of customer service, I wasn’t bothered. What’s ironic is that the customers they choose to assist are the ones that steal the most, while the ones they ignore are the ones that actually pay. I was visiting the Austin area, but I won’t return—I’ll just shop online if I need anything else. What’s interesting is that I was wearing several pieces of expensive jewelry—some could’ve easily bought a car. After I pulled out my black card to pay, the cashier’s whole attitude shifted. She began explaining their fine jewelry, and even the woman who ignored me earlier finally acknowledged me. I chose to ignore her and walked out.

1 /5 Melissa Klodnick: The staff was nice but I tried on a necklace in the front of the store and the worker told someone in the back to grab it and have me meet them at the register. When I was checking out she showed me the necklace and I asked if the necklace came in multiple colors because the one at the front of the store looked more pink. She told me it was the lighting. I got home and looked on the website and turns out I tried on the Elisa Lattice and they gave me the Linda Rae Elisa. So now im stuck with a necklace I didnt ask for but the worker told me there was only one color. They only do store credit and im 45min away.