KAY Jewelers - The Woodlands (TX)

Rachel Campbell They dont do what you bring in your jewelry for. I brought in my cross pendant to have the posts that hold my cross to the necklace replaced. 2 wore out completely of the 3 from my necklace. They charged me $79. I was fine with that. (A little more than another jeweler had quoted but that was so we a year ago.) Said they would replace the "prongs". I said fine BUT I AM BRINGING IT TO HAVE THE POSTS THAT HOLD THE NECKLACE TO THE CROSS REPAIRED! so my cross doesnt fall off my necklace BECAUSE ONLY ONE POST IS STILL IN TACT! I showed them in the store REPEATEDLY. Wrote it down ON THE TICKET WHAT NEEDED TO BE FIXED! They kept it 2 days and "fixed the prongs" - there was NOTHING wrong with my prongs on the diamonds! And did NOT FIX THE POSTS AT ALL. When I called they said bring it back and we will fix it for no charge. IN FACT THEY GROUND DOWN THE EDGES WHERE THE POSTS HAD BEEN AND WORN THROUGH IN THE CENTER OF THEM! I dont.know what the deal is but I dont.trust them now. I barely trusted them before! But thought they couldnt possibly screw up replacing the gold posts! But they showed me! I have had this cross for years (DECADES!) and it is very sentimental to me! I am so frustrated they wanted to argue when I called saying that "they fixed the prongs." That WASNT the job!! The job was replace the 2 posts! There are supposed to be 3 posts that hold the cross to the necklace. It actually looks like they ground off the edges of the 2 other posts!! Making it harder for me to get it repaired now!! I will NEVER trust them again!

Caden Heath River Center Jewelers are top notch. The owner was very respectful and polite when answering my questions. I highly recommend them. Would 100% do business with them again.

Danna Kareem adventures I went there to sell a piece I have , they offered me the best price among the other stores , very honest and realistic prices.. definitely recommend this store and for sure will come again to buy or sell !

Nigel Medrano Raul went above and beyond to work with my (now) fiancée and I on crafting such a beautiful ring! We worked with him for a few days, and he was very communicative and helpful throughout the entire process. Thank you Raul, and thank you Johnson Jewelers!

Katie Grimard Ashley is AMAZING and so helpful! The diamond in my ring fell out and the paperwork had been done wrong and she fixed everything! So easy to work with, wonderful smile and just seems so happy to help her customers. Hope she’s here every time I go!

YM Excellent service, and great quality jewelry!

Carl Saxon Allen Jewelers did an outstanding job repairing my titanium watch band for my Garmin watch. I had taken it somewhere else and they told me it needed substantially more work. Allen Jewelers repaired it quickly without any issues. They were prompt and very reasonably priced. I highly recommend them.

Melody McDaniel The Karat Patch/Jay has done a lot of custom work for us, always turns out beautifully and receive lots of compliments. The Karat Patch/Jay is the only jeweler we go to.

Dean Calvo My household had been going to Hi-Tone for all of our jewelry needs for many years. The staff is always very professional, polite and honest. There’s quite a bit of quality custom jewelry on display, and I definitely would recommend them for any repairs as well. We’ve brought quite a few rings and bracelets over the years, and I just dropped off my wife’s emerald bracelet. The quote was very reasonable! Also, a couple of weeks ago I brought in my watch band in for repair. It turned out they were able to fix it with an adjustment right on the spot and didn’t charge me. We definitely trust this company.