James Avery Artisan Jewelry - Kyle (TX)

5 /5 Elle Green: I came in with my charm and the chain that had broken and they were so accommodating. I needed help with finding something that would fit through the tiny hole of my pendant and also be good quality. Never expected to leave with my new chain and necklace back on my neck that day, so thank you so much to the woman who helped me. I had the blue hamsa necklace with the eye inside. I appreciate your incredible help and customer service.

5 /5 kayla sikes: Deanna was so helpful and simply amazing. Felt like I was chatting up a friend who just happened to be into all the same jewelry and things I liked. Will return to see her again. Thank you so much!

1 /5 Jannette Padier: I’m extremely frustrated. I went into the Kyle location to get help with my daughter’s very expensive bracelet. After only 2 months of wearing it (not catching it on things and taking very good care of it) a link had broken and a charm fell off and was lost. We were greeted kindly however as soon as the team lead heard I was upset about something and not making a purchase she quickly became rude and short. I had my online order number but she just kept telling me the order wasn’t there and didn’t exist. She told me only the store manager could help but didn’t want to tell me when they would be in. She just kept saying I wasn’t listening to her. There’s more to the conversation I had with her but honestly it’s just too much to type out. The moral is I’m very disappointed in the customer service of this location and still do not have an answer or help with the situation. A $70 charm should not have fallen off after less than 2 months of wearing it. It was not put on correctly and no one would help me.

1 /5 melinda perez: I just stopped into to pickup a beautiful new "charm" for my aunts birthday gift. When I saw the shining heart charm in the catalog that came to my home I knew I had to purchase it for her. Unfortunately Im not feeling well today but today is the day we will see my aunt so Ive used all my energy to make sure and make the trip into James Avery for the perfect gift. Today like always we were greated upon entering (which is lovely and welcoming). Unfortunately I made the mistake of answering Adela when she asked if she could help us. I usually walk around and look at everything just incase I need to add to my purchase however, today being that im not feeling well I needed to get in and out so I answered her by saying "yes, Im looking for the Shining heart pendant. "she looked puzzled so I I added" its a gold heart with rays coming out surrounding it." She walked around a coworker tried to help showing us "charm" that was all silver ans I said no it has a gold heart. She then walked us up to the counter and I said she knew the one I meant. Pulled up another charm that was also not the right charm so I said the name again. "Im pretty sure its the shining heart. She finally entered it and up it came.she made sure to correct me by saying I caused the confusion because I asked for a pendant not a charm. If the emplyees wants to offer help then it shouldnt then turn around and lecture someone. Her tone and point even caused my husband to feel uncomfortable and say lets just go. I wanted to get the "charm" so I did stay and purchase it. Im in my 40s and my family has been gifting me charms my early teens. I know what you expect when I walk into a James Avery usually a clean welcoming enjoyable place to shop where i alway leave with something and a enjoyable experience. Today unfortunately after the almost 30 years of being a partron Adela made me feel uncomfortable and unwelcome.

1 /5 Jennifer Gonzalez: I sent a charm bracelet to get fixed and I went in to get an update on how long it will take. The front lady Dawn was extremely short and dismissive. She was visibly annoyed I came in to request help and I left still not knowing the status of my bracelet. Hopefully I get an update soon.