Icing - Tyler (TX)

1 /5 Layla Johnson: My family and I were in here about 20 minutes ago, at around 8pm. Normally we have a decent experience, however this time was terrible. There was an employee by the name of Natalee. We went to go checkout, and we stood at the register, and we were some of the only ones in the store. She was nowhere to be found. My sister asked where she was, I thought she was helping another customer, but when those two people left, I was confused. At this point, we had been waiting about 8 minutes at the register at this point. I walked the whole store and discovered we were the only ones in there. I called the store, and the phone rang for a few minutes before Natalee came out from the back room, acting like everything was normal. I cant speak as to what she was doing back there obviously, or how long she had even been back there, but to leave the store unattended for any amount of time is unacceptable.

5 /5 Brandon Todd: Megan is the best manager this company could ever ask for. My little girl came in with her ear pierced crooked. She was really scared because it was her first experience with piercings. But Megan had the magic to make her feel happy and comfortable. Got it fixed up and my daughter is still talking about how nice she was. Could not be more thankful for Megan. Thank you so much!

5 /5 Alana Coleman: Meghan is the new SM of Icing and let’s just say I’m so pleased to know she will be present when I am shopping! I met both her and Mrs Teresa and what a shopping experience! I’ve never had so much fun circulating my money lol! Great job ladies! Glad to have been a customer today! You are both awesome!

5 /5 Adriana Rubio: I got my second piercing today (12/9/23) and Alondra helped me and she was so sweet!! She gave great recommendations and was really good at making me feel comfortable! Will definitely go back when I want my 3rd ear piercing :)

5 /5 Susan Orr: I love this store! They always have something I want because all their merchandise is so cute. The staff are always helpful and kind. Ive had one piercing done there and it was perfect! Great store!