James Avery Artisan Jewelry - Stephenville (TX)

1 /5 Rylee Gentry: I have come to this store a lot and i’ve given them a lot of business from my own spending and i was very disappointed in the service i received i live over 30 minutes away and this is the closest Store to me and my charm bracelet broke and I just needed to get it fixed. It’s a very important bracelet to me and I don’t ever go without wearing it but I do have a full-time job so I got over here as fast as I could and I pulled up at 7:59 and I know that that is terrible timing and I hate being that person but I was just looking to drop it off for it to be fixed. I knew that I wasn’t gonna get it back that day I have no expectations of that but literally right as I pulled up I got out of my car and the lady saw me. I mean, she made direct eye contact with me and the second hit 8 o’clock as I was about to open the door and she locked the doors and they would not take the bracelet and I just thought it was very rude and I wasn’t even trying to get it back that day so I just thought it was very rude and unprofessional that I mean she was just waiting there at the door saw me and still locked the door as I was about to walk in and I don’t know if that’s just me as I said I hate being that person. I know that it was last minute, but I didn’t have a whole lot options as I literally got here as fast as I could, and they were just very inconsiderate and rude and she didn’t even say anything like she literally just locked the door as quick as possible and I did not appreciate it at all as the fact that I have had a lot of business with them and it was just really disappointing. I hope management finds a better way to deal with these situations because i would have even responded better if she would have just said something but she just quickly locked it so that she didn’t have to speak to me. again, I’m not trying to be rude. I just it was really disappointing. I was really hoping that they would just have some kindness to take the bracelet, even though it was last minute as I said, I understand, but it was just really disappointing in the customer service point of view.

2 /5 Nancy Stewart: I was in the Stephenville Shop recently to make an exchange and get a few charms soldered on a new bracelet. My past experiences in other locations far exceeded the experience I had at this location. The young woman that assisted me, Valerie, was not friendly at all. She definitely wasn’t helpful and her attitude was not good. I have shopped with James Avery for well over 50 years so I am very familiar with the experience that the company wants their “guests” to receive. This young woman definitely could benefit from some additional training in this area. My daughter did not have a good experience when she dropped by to collect my bracelet. Once again, Valerie had an unpleasant attitude. There is always room for improvement.

5 /5 kailei pritchard: Out of All of the James Avery stores I’ve been to, this one has the best customer service! They greet you every time you come in, ask if you need help, and are always around to answer your questions. Will definitely be back!

1 /5 Nancy Yates: Just left there. I love JA products but the customer service here is atrocious. Waited forever when an employee came from the back and announced she didn’t know people were waiting. Well, why not? When I walked in the door, I told the employee that I wanted to take some charms off my mother’s antique charm bracelet. I showed her the bracelet. 45 minutes later they finally informed me they won’t do that because it isn’t a James Avery charm. They could have told me that much earlier.