Portillo Jewelers - McAllen (TX)

5 /5 Marisela Rios: Eunice was incredibly sweet and patient with me in selecting my upgraded engagement ring and wedding band. She was knowledgeable in the rings I was looking at and ultimately helped me select my dream ring set and I’m incredibly thankful to her for the time she dedicated to my husband and myself. Thank you Eunice! God bless you always!!

5 /5 Jeny Martinez: I had a great time while visiting Portillo’s Jewelers. They have beautiful pieces, and I love my new diamond tennis racket necklace. I received great service from Ricardo and his assistant!

5 /5 Stacy Miles: Very happy with my experience at Portillo Jewelers, and I would recommend to others — high quality, excellent customer service, and the end product of a custom designed ring was exactly what I wanted! Ashley was especially communicative throughout the process, I provided photos of a setting I was interested in, and they matched and built it perfectly. They also cleaned and repaired two eternity bands, returning them to like-new quality. When I need a jeweler in the future, I’ll definitely return to Portillo.

1 /5 Rene Guerrero: I brought in my Cuban link chain to Portillo Jewelers for a simple link removal, which I was quoted $90 for. During my visit, I inquired about replacing my old clasp with a new one due to poor soldering and visible brown spots from another vendor. I was later contacted and quoted $1,100 + tax for the clasp replacement—in addition to the $90 for resizing. When I asked how many grams the new clasp was, I was told it was a 10k 5 gram box clasp. Doing the math, this came out to $220 per gram, which is beyond excessive even for retail markups. I asked for a breakdown, and the sales representative told me they don’t base pricing on gold weight—only on what “their jeweler charges for labor.” When I asked how much the labor charge was, she said $100, which contradicts the $1,100 quote. When I pointed that out, she quickly pivoted and asked if I just wanted the $90 service instead. To me, this isn’t just bad business—it’s price gouging and lack of transparency at best, and predatory pricing at worst. For the price of this clasp alone, I could have purchased an entire new chain. This type of pricing model makes customers feel taken advantage of, and I strongly caution anyone from doing business here without demanding a clear, itemized estimate up front.