1 /5 Michael Gonzalez: I recently went into Henry Freudenburg to renew my flood insurance which has gone up to about $3,000. I told the agent Irene to charge my debit card $2550 and I would pay the rest with a credit card but she put all of it on my debit removing an extra $497 from my checking account and was unable to fix it, but she assured me that it would be fixed the next day. It was not. Im still waiting and there is still almost $500 missing from my checking account. When my flood, homeowners and windstorm are up from renewal I will be going to a more competent agency and I suggest so should you.