5 /5 Loy Watson: I have known Russ for close to 30 years. He is an amazing person, family man, and the best agent I have ever known. He explains things so well and any time I have needed him, he has been very quick to return my call and address any concerns I have. He also takes time to check in and make sure I am still getting the best policy to suit my needs. He is honest and not just trying to sell me anything. He truly cares about his clients as people. His office staff is also the best. Talking about you Amy! Thank you all for being there for me through it all! ❤️❤️