1 /5 Mary Flannery: I really tried to give this business the benefit of the doubt, but my experience was deeply disappointing and upsetting. I brought my engagement ring in to have the main diamond reset (it had popped out due to a bent prong) and to have my engagement and wedding band soldered together. I was referred by people I know and expected professional care.
When the ring came back the first time, the entire top portionâwhere the main diamond sitsâwas completely bent. The owner apologized and said multiple people inspected it but somehow missed that damage. He promised to fix it at no charge and to put a rush on it.
It came back a few days later with a new head for the main diamond, which I wasnât told would be necessary upfront. I picked it up when the owner wasnât there, and immediately noticed the prongs were crooked, making the diamond sit visibly uneven. I also noticed that a diamond on the band had been soldered out and never replaced, and two other diamonds appeared to have been swapped with smaller ones that didnât match. I questioned why a new head was needed, and the ownerâs son casually told me, âProbably because it couldnât be fixed,â which was confusing because it wasnât bent when I originally brought it in.
When I contacted the owner, he completely dismissed my concerns, insisted there was ânothing wrongâ with my ring, and told me I had brought it in bentâwhich was simply not true. He also said he had paid $300 out of pocket to fix it and was extremely rude and defensive. When my husband called to ask what could be done to make it right, the owner hung up on him after saying we shouldâve just taken it to the original jeweler.
I returned with a friend who knows him and hoped to discuss it calmly. At first, he admitted the diamond was crooked, but I had to point out the missing diamond, the uneven replacements, and how the entire structure of the ring had been altered. He became defensive again, blamed me for being ârude to his sonâ (I wasnât), and when I asked for a refund, he threw the cash at me across the counter. When I calmly asked why he was treating me this wayâespecially when I was holding my 15-month-old daughter and am pregnantâhe shouted at me to âget out of his store.â
This was an incredibly stressful and upsetting experience for something that should have been handled with care, professionalism, and respect. I truly regret bringing my ring here and would not recommend this jeweler to anyoneâespecially for repairs involving sentimental or high-value pieces. The cost to fix this ring will be significantly more than we paid him to destroy it.
The first 2 pictures are of the ring before I brought it in (clearly not bent!) the 3rd is the second time I brought it in, and the last 5 are when I picked it up the final time. The last picture is just of how poorly the soldering looked just connecting the two rings.
