1 /5 Samantha Denman: The employees dgaf about customers. My bf and I went in 2 weeks ago. I told the employee exactly what birthstone ring I was wanting, she showed me 2 others on the computer and didnt believe they even carried the one I wanted. Once I told her their website actually shows it and showed her on my phone she took my order. She took my phone number and email. Last time I ordered a ring in store was 7 years ago, so I waiting for her to ask for a name for the order. When she didnt I assumed she brought up my account using my email. Apparently, she didnt. She put it under his name because he was paying. Not once was this said to either of us. She said well get the receipt via email, which never happened because she didnt enter my email correctly. I dont even know what email she did put, because the store employees wont tell me or fix it since it wasnt in my name. I called today see about picking it up and that is when I was informed that even though I was the one who she spoke to and got information from, I am NOT the one who placed the order. My bf is on the order. Which I didnt know until today. I told the person on the phone at the store, that I didnt know that because she entered the email incorrectly and never told us whos name it was under and that he works overnights and sleeps during the day, so he cant pick it up. She told me "Theres no way to know who helped you with the order since it was placed online. Its policy for it to go under the name on the payment. You cant pick it up. I dont know what else to tell you" I said "Is it policy for your employees to not give the customers this information or to verify correct emails upfront when placing orders?" She said "All of my employees have worked here for 20 years. You placed it online. I cant help you. You have to call customer services for further help." I didnt place it online. I placed it in store with a lady who didnt even know they sold that style of ring. Which they also sold 7 years ago. I am calling customer services, because people who work there for over 20 years should know to verify information and tell customers whos name the order is under WHEN THEY PLACE THE ORDER, not 2 weeks later with a dgaf attitude. I also got the warranty which is now useless since I probably wont be able to use it because Im not on the order.
