KAY Jewelers - Middletown (NY)

5 /5 EliteMotion: Raven Daniel and Kayla help me a lot. I actually bought a tennis bracelet and I am very happy. They actually broke down the quality of the diamonds to me and gave me the whole blueprint. I really appreciate them.

5 /5 Lisa Ta: 5/5 stars for the staff and and management of this York Kay Jewelry store! My husband came in and met with a new hire, Saphire-in fact it was her first engagement ring sale. He had gotten me a promise ring and showed her a picture of the 3 stone emerald cut ring. He had a specific date in mind, so he wasnt sure of my size but Saphire and her Assistant Manager, Aleecia, told him about the Forever Cherished Plan, which included free lifetime sizing as he didnt know my ring size! But because I am petite they at first were not able to size it correctly as the standard policy is up or down 2 sizes and size 7 is the standard size of their engagement rings. Well, Aleecia put in a "rush order" claim to see if they could have it sized to my exact size. At first we were told, no... but they were persistent and went above and beyond our expectations and not only did they resize my original engagement ring, which is stunning by the way, to my exact size, but then they put in a special order and recast a brand new ring for me in the exact size I needed, so that it matched with my wedding set! They went above and beyond. And Jon Covell, District Manager, made sure everything went smoothly and kept us appraised of timing and made sure we were 100% happy! These ladies and their manager, Jon truly made shopping at Kays a wonderful experience. Well done! Mr. Matthew & Mrs. Lisa Russell

1 /5 Annette Ortiz: I have been a customer of Kay jewelers for close to 40 years. I have purchased multiple pieces over the years which included lifetime warranties providing I have the pieces inspected every six months. Recently a diamond fell out of one of my rings. When I brought it back to the store, the manager told me that the diamond would be covered, but the setting would not and the cost would be $400. When I told him that I had other rings that had lost diamonds, and I was never charged for the cost. He told me that my warranty does not cover the setting and that I would have to purchase another Warranty for the metals. I showed him my original warranty, which states that Kays will repair or replace the setting in which the diamond was set. He still insisted that I needed to pay to have it reset and only the diamond was covered. At that point, I took my ring home with me and contacted Kay’s customer service and they escalated it to the warranty department. (case number 09953859). This representative was helpful at first. She told me that they would fix the ring as a courtesy, but I did not feel it was a courtesy because my warranty clearly states that it is covered. When I express this, she asked to see my warranty, which I sent to her by email . I brought the ring back to the store, and the manager still claimed that it was a courtesy. I have been trying to contact Sarah to clarify that my warranty is valid as it is written. My concern is that if I have this problem again, I will have to start all over again. Once again, I would like to say that I have been dealing with K jewelers for close to 40 years and have never had a problem until now. I don’t understand how a lifetime warranty can be changed after 40 years. I have multiple pieces and I never missed a six month inspection. I feel as if I have wasted 40 years on Kay jewelers.

5 /5 caitlyn moreno: Kaylah was great! She was very informative and knowledgeable on rings! We were looking for the perfect engagement ring and she was such a great help! She helped me create a wish list so it’s easier for us to both decide on the perfect ring. Thank you so much Kaylah!!!

5 /5 Charlene Davis: I went to the Kay Jewelers in Middletown on Crystal Run. I worked with Karen J. She is so great. She’s patient. She has compassion and her personality is excellent. She did everything she could to help me with the issue I had in purchasing an item and was successful. I walked out very happy. She goes above and beyond. I really appreciate Kay Jewelers for having Karen there. She’s awesome.