Adornment and Theory - Chicago (IL)

5 /5 Jason Krischke: Worked with Madison and the team at Adornment & Theory to build out a custom engagement ring for my fiancé. They were fantastic from start to finish, with a great detailed and iterative approach, giving us sketches, a CAD design, and ultimately the completed ring. They were great allowing me to provide my own diamond, customizing the design, and even accommodating some awesome personal touches (embedded stones inside the band). We’re working with them now on wedding bands, and having a similarly awesome experience. Great local business to support, can’t recommend them enough. Thanks so much!

5 /5 Katharina Wang: The staff at A&T are friendly and knowledgeable. Everyone we interacted with was patient and answered all of our questions; we never felt pressured by the sales staff here. We returned a few months later to make our purchases final and are very happy with service and overall experience. The production time was quick and we received beautifully made wedding rings - I highly recommend supporting this local business, especially for your special occasion needs.

5 /5 Lindy Triebes: My husband and I bought our wedding bands here, and I cannot recommend enough! We have lived in the neighborhood a long time, and wanted to shop local. I do not typically wear jewelry and am picky, but I found a beautiful, unique, understated band that is perfect for me. Madison was super helpful, and accommodated a quick turnaround time for our last minute city hall wedding. Thank you!!

5 /5 J V: Damaged a gold bracelet that was given to me by my grandfather pretty badly. I was honestly really worried and concerned that it could not be repaired to the condition I got it in. Adornment and Theory repaired it back to brand new condition! I cannot describe how happy and satisfied I am. Would highly recommend them for jewelry repair!

2 /5 Preston Cobb: My Fiancée and I have completed two transactions at Adornment and Theory, so this review will touch on both. 1. Wedding Bands My Fiancée and I stopped by to look at wedding bands, and she fell in love with one of the pieces. Their mens options were also nice, but the pricing for a plain gold band was a bit higher than we were hoping, so we only moved forward with hers. A couple weeks later the ring was ready. It fit perfectly and looked great. I will note that the piece my Fiancée picked was made by an independent jeweler out of Canada, so Im unsure if the experience and quality would be the same for all pieces in store. 4.5/5 2. Engagement Ring Resizing We also inquired about resizing my Fiancée’s engagement ring as it was too large. The staff member asked if wed like to keep the existing sizing beads. They explained that the beads can help keep the engagement ring from turning during wear, so we opted to keep them. A couple weeks later, the ring was ready and my Fiancée tried it on. We paid for the resize, but the ring was still very loose. The person helping us measured the rings size and suggested that the off-site jewelers may have compensated for the sizing beads during resizing, resulting in the ring fitting larger than we expected. They offered to have the ring resized again to the initial target and we agreed. A couple more weeks passed and the second resize was complete. We went to pick it up and the ring was better, but still too loose. We were then prompted to pay for the second resizing and I had to explain that it was done to correct a previous error on their side. When we brought up the ring still being too large, we were told that they would be happy to resize it again, but we would need to pay full price for it, as well as for any subsequent resizes. We decided not to and left rather frustrated. Not because we would have to pay a fee for further resizing, but because we didnt feel like they were very concerned about the fact that the ring still fit poorly after two attempts. It was also disheartening that the wedding band came out perfect the first time, but we were now on attempt three for the engagement ring. Services are completed off-site by jewelers not present in the store, and I suspect that places a very high burden on the in-store staff members to accurately determine exactly which size a specific ring needs to be for an individuals finger, as well as notate any nuances before the ring is sent off. It felt like that burden was also shifted onto us a bit, causing the transaction to feel more "Tell us what size you want and well do it. If its wrong, thats on you" rather than "Let us assess your situation and make your ring fit perfectly. If it doesnt, thats on us". I wouldnt say that the former is wrong per se, but its what I would expect from a larger chain, while the latter is what I would hope to get from a local jeweler. That all being said, the quality of work does appear to be very high. 1/5 Due to our positive experience with the wedding band, I would like to think the resizing issues were a one-off, but Im not sure. If we decide to get her ring resized again, we will likely try to find a store with an in-house jeweler who can see exactly how the ring fits before beginning the work. The store is very nice and everyone was friendly, but the resizing experience makes it difficult to recommend. We are unlikely to return.