1 /5 Roberto Vasquez: I normally don’t leave reviews, but I feel it’s important to share this experience so others are aware. I brought in a personal anklet (not purchased from the store) to have it resized. When I returned to pick it up, a key piece of the anklet ”the heart charm” was no longer secured and was sliding freely along the chain. I respectfully pointed this out, and while one employee acknowledged the issue and promised to fix it, the problem was not corrected when I returned weeks later. In fact, another bead was now also loose.
When I brought this up again, the owner became very defensive, loud, and refused to take responsibility. Instead of resolving the issue, I was asked to pay even more to fix something they had mishandled. The experience felt dishonest and left me feeling taken advantage of.
Advice to customers: Be cautious when leaving your personal items here, especially if they weren’t purchased at the store. Get everything in writing and inspect your items carefully upon return.
Advice to the owner: Please consider handling concerns with more professionalism and respect. A calm, honest conversation goes a long way, and owning up to mistakes builds trust, not taking responsibility does the opposite.
