Family Auto Insurance & Income - Miami (FL)

Nancy Parsley Caring, knowledgeable agents. I will continue to use them for my insurance needs.

Susan Chase I sold my property 4 months ago and have been trying to get refunded for my unused premium ever since. I sent them my closing statement promptly. After waiting over 2 months, I called my broker since they won’t talk directly to me. Without any notice to my broker they were holding the check to confirm the address the check should be mailed to. After confirming address, I waited another month and called my broker again only to find out they sent the check to an address I haven’t lived at for 3 years. Now I have to wait for check to be canceled and new check to be reissued. Is this company legitimate! Sounds like they are avoiding payout. I have always paid my premium in full and in a timely manner. They should have to pay me interest for holding onto my money for 4 months. They would have definitely charged me a late fee since they have charged all sorts of fees the 6 years I was with them and I have never put in a claim. With this treatment, I am so glad I never did. It would have been a nightmare. I never leave negative reviews but this is unacceptable. Beware.

Drea DH If I could give Allison 10 Stars I definitely would!! She was knowledgeable, kind, thorough, friendly and hit every box in terms of exceptional customer service. This office in Palm Bay is lucky to have her. Im so happy with her service, the resulting policy, and I urge you to call Allison today!! Have a Blessed Day Yall :D

Maria Erica is great!! Purchased my new car and she LOWERED my payment by $100! I am so grateful and will come in again when it is close to expiring to work with her!

Miranda Stanford Darren is very rude and unprofessional and way over priced for the services he provides! I wanted to know more about renters insurance but he said "keep dreaming". You keep dreaming Darren!

Meredith Blinn I was rear-ended and had to make a claim with my auto insurance company I’d been a loyal customer with for my entire 46-year driving career; the company didn’t do right by me so I had to find a new one. Brenda was wonderful to work with in every way…she was very patient answering all my questions and explained the process of setting up my new insurance clearly. Change is difficult for me…Brenda helped me with her friendliness and kindness, and provided top notch customer service which I very much appreciated.

Belkis Ogando A friend of mine recommended Family Insurance Agency for a very inexpensive insurance price suited for my income level. At that office, there’s a greatly self-motivated lady named Digneily. I’m grateful my friend was right about me going to that place. I’ve never payed a low price before and now I’m currently enjoying the rest of my income on my family. Thanks so much.

Brian Marsh I have worked with Larry of Peninsula Insurance for the past 2 years. He is very personable and knows how to save us as much as possible on our policies. Every time I called Larry, he was the one to actually answer the phone, do the research and promptly get back with me. I highly recommend Larry to anyone who wants the personal touch.

Keniaconde Conde The best

Brianna Kraus We have used this group for several years. All the staff is amazing. But we always use angel Alberti she is such a blessing a literal angel. I can’t count the times she has had to deal with my frazzled stressed out husband at the DMV but she always stays so positive calm and collected. I hope we will be able to continue with this group for a long time. Thank you for all you do.